Our latest News and Blogs

Make sure the SMS/MMS carrier complies The FCC and carriers have made new efforts to enact new restrictions that are intended to stem the flow of text messages that have recently been clogging our cell phones. The majority of businesses only want to communicate legitimate messages with clients, customers, and even staff; but, staying on […]

Use Cases for SMS/MMS, Compliance, and More   Marketers, customer service representatives, and other communication experts are aware that reaching a sizable audience of prospects or customers requires strategy, budgeting, the ideal outlet or channel for interacting with the target market, and maybe lists. If you’re considering launching your first message campaign (or maybe you […]

SMS, happy birthday! On December 3, 1992, Neil Papworth, a 22-year-old engineer, sent “Merry Christmas” to a coworker’s phone using a personal computer. This was the first SMS text message ever sent. He had to call him because the coworker was unable to respond because that functionality wasn’t yet available. A year later, it was […]

Eastern Oregon Net, Inc. (EONI) provides voice service and phone systems to residential and commercial customers in Union, Baker, and Wallowa counties. The founders of EONI created Priority ONE Telecommunications, Inc., which is a Competitive Local Exchange Carrier (CLEC), in 1999. Priority ONE is wholly owned by EONI and is the entity providing voice and […]

Multiple issues   Everyone who owns a phone is aware of how severe the problem of spam and outright fraudulent calls has gotten. Many people only associate telemarketing and robot dialing, or the use of an automated dialing system by marketing and sales personnel to contact as many potential consumers as possible, when we talk […]

In today’s fast-paced digital world, businesses are constantly searching for effective and direct ways to engage with their customers. One tool that stands out for its immediacy and high engagement rates is text messaging. With nearly 98% of text messages being opened and most within just three minutes of delivery, it’s no surprise that text […]

What Is Your Emergency, E911? Anyone who has been in an emergency knows how crucial our 9-1-1 system is. Safety is of the utmost importance for any establishment with both clients and employees. When time is of the essence, emergency responders benefit from the ability to instantly link a physical place to a phone number […]

Call routing management can help you save money. You probably have an image of a very straight delivery line in your head when you envision making a call, say, to the other coast. Given the speed of voice-over IP (VoIP) communications and the vast range of carriers available today, there are a lot of possible […]

The Best Voice Options to Grow and Protect Your Company Prior to the advent of cloud communications, phone service was essentially “one of everything.” For better or worse, you had a single source handling everything with minimal modification. Calls occasionally went through with static and occasionally not at all, but that was how it was. […]

“The issue we’re attempting to address is…”   That is a typical SimpSocial opening line. Not only in product reviews, roadmap discussions, or product team design criticisms but throughout the organization.   This article is the seventh in a series addressing the guiding concepts behind our products. Stephen covers the “Start with the Problem” engineering […]

We released The Customer Retention Starter Kit a few years ago, and it helped thousands of businesses keep more customers over the long haul. We’re releasing a newly updated handbook today to assist you in attracting, nurturing, and keeping more clients in the contemporary era.   In the current digital era, keeping your current clients […]

Top 4 suggestions for enhancing your sales plan   1. Make a powerful champion   You will require a powerful champion who will work as an advocate for your solution, regardless of the market sector you are targeting. Typically, your champion will want to collaborate with you and will have a very specific problem they […]

Artificial intelligence is transforming how businesses communicate, support, and convert customers. At the center of this transformation are ai bots—intelligent systems designed to answer questions, guide users, and drive real business outcomes. But here’s the truth: even the most advanced bots are only as powerful as the information they’re trained on. If your knowledge base […]

On your dealership website, there is an improved method for generating leads. Here at Level Up Your Leads, welcome. Getting leads is harder now than it used to be because today’s consumers are intelligent and are only becoming more intelligent. Engaging clients in a way they want demands lead generation that is reliable. In most […]

Building consumer trust is the cornerstone of generating website leads. We examine how to build customer trust through vehicle price transparency in this installment of SimpSocial University. Create Trust by Being transparent.   The basis of any business partnership is trust. But far too frequently, in the case of immediate riches, trust is minimized, if […]

For both your customers’ experience and SEO, it’s crucial that your dealership business listings remain accurate. With our free guide, you can check the online business listings for your dealership to make sure they are accurate.   For both your customers’ experience and SEO, it’s crucial that your dealership business listings remain accurate. With our […]

The rise of artificial intelligence has fundamentally transformed how search engines operate and how marketers approach optimisation. Today, AI for SEO is no longer optional—it is essential. Over the past few years, AI technologies have rapidly evolved, influencing everything from keyword research to content creation and technical optimisation. While some marketers remain cautious, the majority […]

There are lots of innovative and intriguing options in the digital age. But you need to have some knowledge in order to scale the Everest of opportunity.   Local digital marketing is a fantastic way to connect with locals who are already interested in your company, service, or product. It must be done correctly because […]

Growing awareness of errors encourages experts to take the initial step in nurturing your B2B leads. Even though it could be tempting, we won’t advise you to cease utilizing your marketing automation platform. However, it is absurd to think that automation will be a miracle treatment. Instead, the best lead nurturing strategies could appear nonsensical. […]

Do you possess a business property that hasn’t been rented out yet? Are you still working to maximize your company’s return on investment?   In order to help you fill your vacancies, you require competent property management services. Luckily, you don’t have to look far because there are 307,621 companies in the sector that provide […]

Think of a huge office structure. a spotless, gleaming, glass structure filled with workers at desks and computers. It’s possible that your company is a bit small or has an office facility. You may go to the bank or operate an online business. However, you conduct regular business operations to keep your company afloat. What […]

In a single year, dealerships manage thousands of documents, not to mention the numerous historical documents they must maintain. An annual survey from NADA states that over 40 different types of documentation may be required for just one automobile transaction. That adds up, too. In 2022, dealers will collectively sell close to 14 million light-duty […]

The majority of dealerships I speak with are laser-focused on growing their business for both their staff and consumers. The most productive automotive teams I collaborate with are constantly one or two steps ahead. To focus less on the busy work and more on their customers and employees, they are working to ensure that the […]

Convenience is no longer a luxury—it is an expectation. Modern consumers demand frictionless experiences at every stage of the buying journey, including how they pay. For automotive dealerships, payment solutions have evolved from a back-office function into a critical driver of profitability, customer satisfaction, and long-term loyalty. What once gave dealerships a competitive edge is […]

Your use of technology to link your dealership’s activities is essential. Therefore, it makes sense that choosing a new Dealer Management System is a huge decision. Making the switch to any new technology is a challenging choice for many dealers. A small portion of the myriad worries that can prevent people from acting are disruptions […]

Your team will probably struggle if the data at your dealership doesn’t match the technology you’ve purchased. Don’t accept manual procedures and dysfunctional workflows that irritate your clients and staff. Choose linked technologies instead, which offer time-saving solutions that boost profitability. Check out the webcast.   Franchise dealerships in today’s fiercely competitive market need to […]

Business expenses will always exist when you run a dealership, but you get to decide how much you’re willing to spend on them. Peter is known as a smart dealership owner in the community. He is the top-selling auto dealer in his region and is well-known for stocking vehicles in great demand. His staff consistently […]

The auto industry is predominately male, yet when dealerships prioritize recruiting women, revenues rise and customers are happier. According to the Bureau of Labor Statistics, women make up only around 21.4% of all employees in car dealerships. However, these figures do not correspond to other driving and shopping trends.   For instance, according to a […]

How to Properly Disclose Vehicles So That They Are Sold Legally and to Satisfied Consumers You exert every effort to keep your inventory moving; no car remains on your lot for longer than 60 days, and you constantly get a steady flow of in-demand used cars. You prefer to offer a wide range of vehicles […]

When professionalism and commitment to service are evident, the preconceived notion of a sleazy car dealer is disproved. Auto dealers have long fought against unfavorable stereotypes. These opinions are a result of the drawbacks of the conventional car-buying process, including price haggling, pressure tactics, dealing with pushy salespeople, etc. Digital technology has altered the auto […]

Setting car sales appointments takes up a sizable portion of the week’s duties, but not all efforts result in a consistent commission. Being successful in the automotive sector is not always simple. It’s crucial to develop your team’s vehicle sales appointment-setting skills to generate a steady stream of leads if you desire a successful long-term […]

Dealer reinsurance provides new opportunities for higher gross margins. Your company’s service and parts department is undoubtedly its main revenue generator, similar to the majority of American auto dealerships. According to the National Automobile Dealers Association, service and parts make about 44% of the average dealership’s gross income. But if your finance and insurance (F&I) […]

Fast responses can make the difference between winning a customer and losing them to another dealership. Today’s car buyers expect immediate answers when they submit an online enquiry, request pricing, or ask about financing options. If your dealership takes too long to respond, shoppers will often move on to the next dealer that replies first. […]

Your dealership’s advertising budget can be transformed with a bird dog program and referral rewards. “Birds? Dogs? I don’t work at a pet store; I sell cars. Why the sudden focus on animals? If the topic of a bird dog program is brought up at a car sales meeting, people who are unfamiliar with the […]

Active communication with your consumers is the first step in developing great automobile salesperson skills. Consider the moment you chose to pursue a career in automotive sales. Any of the following ideas cross your mind as you read this? A) “I love cars and know everything about them, so I’d obviously be great at selling […]

A corporate endeavor called “customer success” aims to assist customers in achieving their goals.   What is meant by “customer success”? Customer success, as the name suggests, entails collaborating with your customers to determine how your goods and/or services may best enable them to realize their goals and objectives.   This frequently entails predicting the […]

Our goal is to personalize online commerce for everyone involved, including those who are seeking and providing customer service. Localization is a key component of that objective.   Describe localization. Customizing your product to meet the requirements of a local culture and language is known as localization. It implies that people experience your product in […]

1. Display a Restoration of a Car An explanation of what might be in the reel video. The restoration procedure, from the vehicle’s pre-restoration state to its polished conclusion, could be shown in this reel. Interviews with the restoration’s technicians as well as a visit to the dealership’s workshop may potentially be part of it. […]

In order to conduct a study of customer service leaders about their important metrics, how they maintain support quality, and where they want to spend in 2025, we once again worked up with Klaus, Aircall, and Support Driven. The study received responses from over 4,000 customer service experts in 98 different countries, and the information […]

The live-streaming platform Facebook Live is excellent for auto dealers who wish to interact with customers and increase sales. These suggestions can assist you in producing dynamic and interesting videos that will keep your audience returning for more, whether you’re new to Facebook Live or trying to enhance your game.   Check out the complete […]