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Acceptable Use Guidelines

Understanding App Usage Policy

Acceptable Use Guidelines

.These Acceptable Use Guidelines (“Guidelines”) govern your use of the SimpSocial platform, including GoCRM, Sarah AI, power dialers, SMS/email communication tools, lead integrations, and all related services (the “Services”). By using the Services, you agree to comply with these Guidelines in full.

1. Legal Compliance

You must use SimpSocial’s Services in accordance with all applicable federal, state, and international laws, including but not limited to:

  • Telephone Consumer Protection Act (TCPA)
  • Telemarketing Sales Rule (TSR)
  • CAN-SPAM Act
  • California Consumer Privacy Act (CCPA/CPRA)
  • Gramm-Leach-Bliley Act (GLBA)
  • GDPR (if applicable)
2. Prohibited Activities

You may NOT use SimpSocial’s Services to:

  • Send marketing messages without documented express written consent
  • Call or text any consumer listed on federal or state Do Not Call (DNC) registries unless permitted by law
  • Send unsolicited bulk messages (“spam”) via SMS, email, voice, or other communication methods
  • Use our platform to promote scams, illegal activities, violence, or hate speech
  • Misrepresent your identity, spoof caller ID, or use deceptive subject lines or sender information
  • Circumvent spam filters, DNC laws, or robocall protections
  • Contact emergency services (e.g., 911), life-critical systems, or utility services
  • Collect or transmit sensitive personal data in violation of applicable privacy laws

You are solely responsible for ensuring that the content, timing, and recipients of all outreach comply with applicable laws and your own internal privacy and data use policies.

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3. Sarah AI and Automation Use

Automated conversations through Sarah AI, including via SMS, email, or voice, must:

  • Be used only with consented leads
  • Be clearly distinguishable from human agents when required
  • Not impersonate a person or make misleading claims
  • Include opt-out mechanisms where applicable
4. Data Use and Integrations

You must not:

  • Import, transmit, or process data through SimpSocial for which you do not have legal rights or documented consent
  • Use integrations (e.g., CRM, DMS, Meta/Facebook) to transmit data in violation of any third-party terms
  • Attempt to extract or reverse-engineer platform data, AI logic, or proprietary automation tools
5. Platform Security

You must not:

  • Attempt unauthorized access to any SimpSocial systems or accounts
  • Deploy malware, spyware, ransomware, or any harmful code via the platform
  • Attempt to extract or reverse-engineer platform data, AI logic, or proprietary automation tools
6. System Abuse and Fair Use

SimpSocial provides tools like power dialers, broadcast messaging, and bulk workflows. Misuse of these tools includes:

  • Running continuous outbound telemarketing without consent
  • Broadcasting messages to unsegmented, unfiltered contact lists
  • Overloading network or software infrastructure

SimpSocial reserves the right to limit or suspend accounts exhibiting abusive usage patterns.

7. Enforcement and Violations

SimpSocial may monitor your usage for violations. We reserve the right to:

  • Suspend or terminate your access to the Services without notice
  • Report illegal behavior to authorities
  • Retain data for audit and legal purposes
  • Pursue legal or injunctive remedies as needed
8. Reporting Misuse

To report suspected violations of these Guidelines, please email us at:

compliance@simpsocial.com

We’re Committed to Responsible Communication

SimpSocial is dedicated to helping businesses engage customers the right way with compliance, consent, and clarity. These Guidelines help protect your business, our platform, and the end users receiving your messages.

Contact

SimpSocial LLC
27 Trinity Place Suite 202,
New York, NY 10006
Phone: (888) 829-1110
Email: legal@simpsocial.com

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