Our latest News and Blogs

Call routing management can help you save money. You probably have an image of a very straight delivery line in your head when you envision making a call, say, to the other coast. Given the speed of voice-over IP (VoIP) communications and the vast range of carriers available today, there are a lot of possible […]

The Best Voice Options to Grow and Protect Your Company Prior to the advent of cloud communications, phone service was essentially “one of everything.” For better or worse, you had a single source handling everything with minimal modification. Calls occasionally went through with static and occasionally not at all, but that was how it was. […]

The term “downtime” refers to a period of time when a system, device, or application’s essential functions are not available because of upgrades, maintenance, security measures, or unplanned outages.   Preventing and effectively managing downtime is a key endeavor as people and organizations depend more and more on digital tools and services. Customers now have […]

Receiving feedback from customers and then reacting to that feedback is known as a customer feedback loop. The customer feedback loop is opened when a brand offers a chance for the consumer to offer feedback, followed by the consumer offering their input, and it is closed when the brand demonstrates that the consumer’s feedback has […]

The number of discussions supports employees have with customers is measured by the customer support volume, commonly referred to as ticket volume. This is an important indicator for customer support teams because it gives information on the workload of the team and the impact of changes to goods or procedures on the customer experience. For […]

In B2B engagements, the term “customer stakeholder” is frequently used to refer to a significant decision-maker within the customer, which is firm. The stakeholder who represents the customer has an interest in the vendor relationship, as the term suggests. Within a customer company, there may be multiple stakeholders, each with their own priorities and goals. […]

“The issue we’re attempting to address is…”   That is a typical SimpSocial opening line. Not only in product reviews, roadmap discussions, or product team design criticisms but throughout the organization.   This article is the seventh in a series addressing the guiding concepts behind our products. Stephen covers the “Start with the Problem” engineering […]

We released The Customer Retention Starter Kit a few years ago, and it helped thousands of businesses keep more customers over the long haul. We’re releasing a newly updated handbook today to assist you in attracting, nurturing, and keeping more clients in the contemporary era.   In the current digital era, keeping your current clients […]

A customer experience metric called the customer effort score (CES) measures the amount of work a consumer must put in to get their request handled. This could entail receiving information, getting a problem fixed, making a purchase of a product, or signing a contract. CES is a crucial indicator because customer happiness frequently depends on […]

At SimpSocial, we are aware that sending the appropriate message to the appropriate person at the appropriate moment is the best approach to engaging your audience. We’re dedicated to creating a product that enables you to comprehend the objectives of your clients and find a personalized, contextual solution to their challenges. We made some of […]

Top 4 suggestions for enhancing your sales plan   1. Make a powerful champion   You will require a powerful champion who will work as an advocate for your solution, regardless of the market sector you are targeting. Typically, your champion will want to collaborate with you and will have a very specific problem they […]

At SimpSocial, we think that fundamental changes are occurring in customer service, and we’re developing a solution that fits the framework of contemporary assistance.   In order to adapt to a world where every firm is an Internet business, it is necessary to rethink how things have always been done and reshape well-known support tools. […]

From the planning stage all the way through to consumer feedback and iteration, SimpSocial is proud of the products we deliver.   When I initially started creating digital products, I wanted to get the design to the engineering team, where it would be implemented. I would give it to the engineers to work on, and […]

A user community is a digital area created just for the users of a software application.   It gives users a forum where they can exchange opinions, ask questions, and work together to come up with new ways to use the software. It will typically also include classifications for super users who go above the […]

The Kano model, sometimes referred to as the “Customer Delight vs. Implementation Investment” strategy, is a method for prioritizing product and feature development based on customer feedback. The goal of the model, which was created in the 1980s by Professor Noriaki Kano, was to “understand and communicate five universal categories of customer requirements that all […]

Effective, individualized help has always required an excellent knowledge base as a key component. With the introduction of AI bots, well-organized, thorough, and current knowledge bases will take center stage. A Knowledge Base is What? A knowledge base, often known as a help center, is a library of articles that users can quickly search from […]

On your dealership website, there is an improved method for generating leads. Here at Level Up Your Leads, welcome. Getting leads is harder now than it used to be because today’s consumers are intelligent and are only becoming more intelligent. Engaging clients in a way they want demands lead generation that is reliable. In most […]

Building consumer trust is the cornerstone of generating website leads. We examine how to build customer trust through vehicle price transparency in this installment of SimpSocial University. Create Trust by Being transparent.   The basis of any business partnership is trust. But far too frequently, in the case of immediate riches, trust is minimized, if […]

For both your customers’ experience and SEO, it’s crucial that your dealership business listings remain accurate. With our free guide, you can check the online business listings for your dealership to make sure they are accurate.   For both your customers’ experience and SEO, it’s crucial that your dealership business listings remain accurate. With our […]

There’s no denying that during the past year, the AI topic has dominated the SEO world. The ramifications of this new technology are simultaneously thrilling and unsettling. At Go Fish Digital, we have been actively monitoring these changes and adjusting our procedures to take advantage of the opportunities that AI presents.   There is a […]

The need for employee appreciation increases as more workers begin working from home or elsewhere. Your on-site or remote employees shouldn’t feel undervalued.   An employee recognition award can be created in a number of different ways. Additionally, each business will approach it differently based on its culture. Continue reading for suggestions on employee recognition […]

Did you realize that 29% or so of small businesses lack websites?   Having a small business website helps increase your customer base. Additionally, it can help you build reputation within your sector and raise brand awareness.   Making a website that explains what your company does and how it may help others is a […]

Looking to collaborate with your brand and hire a graphic designer? Unbelievably, a single well-made graphic may give your company a polished, expert appearance. Visuals can add flair to any project, from banners to posts on social media.   Knowing how to search for them is key to finding the greatest graphic designer. You obviously […]

There are lots of innovative and intriguing options in the digital age. But you need to have some knowledge in order to scale the Everest of opportunity.   Local digital marketing is a fantastic way to connect with locals who are already interested in your company, service, or product. It must be done correctly because […]

Google’s revenue from advertising is $1,000,000 every day! Marketing is a significant industry, and even small-scale marketing efforts like going to an expo are crucial.   When you participate in an expo, it is crucial to set up an attention-grabbing booth. Making your company known assures that you will make sales.   Take a look […]

Growing awareness of errors encourages experts to take the initial step in nurturing your B2B leads. Even though it could be tempting, we won’t advise you to cease utilizing your marketing automation platform. However, it is absurd to think that automation will be a miracle treatment. Instead, the best lead nurturing strategies could appear nonsensical. […]

Do you possess a business property that hasn’t been rented out yet? Are you still working to maximize your company’s return on investment?   In order to help you fill your vacancies, you require competent property management services. Luckily, you don’t have to look far because there are 307,621 companies in the sector that provide […]

Do you want to establish yourself as an entrepreneur? Do you wish to expand your company and give your brand a polished appearance?   If so, you require a branding company’s professional knowledge. How do you choose which agency is best for you? How can you determine which professional branding company will provide you with […]

Do you find it challenging to add some flavor to your presentation? Worried that your dull slides may prevent you from delivering your content? You want your information to be interesting and memorable when giving presentations online. However, if you don’t do it properly, your audience could get easily sidetracked. If you continue with the […]

Imagine this: You work as a tailor, and to create the best suits and dresses you can, you need to get all of your patterns made from premium cloth.   You drew numerous patterns, and you need to see that the fabric is cut, stitched, and otherwise processed in the way you want.   A […]

You’re searching for SDS software, then. Congratulations! You’re making a courageous choice. The methods used to identify chemistry interactions and risks when interacting with chemicals are outlined in safety data sheets. The OSHA 29 CFR 1910.1200-compliant best practices approach will be extremely beneficial to your workplace. For SDS management, there are many options available, however […]

Think of a huge office structure. a spotless, gleaming, glass structure filled with workers at desks and computers. It’s possible that your company is a bit small or has an office facility. You may go to the bank or operate an online business. However, you conduct regular business operations to keep your company afloat. What […]

How can you be certain that your strategy will help your company grow and prosper?   Your team put a lot of effort into conceptualizing the plan you believe will skyrocket your company’s revenue. It’s now time to plan and carry it out.   We wish to assist! The following advice will help you make […]

Did you know that 77% of Americans believe stress negatively impacts their physical health? Additionally, 73% of people report having issues with their mental health.   Stress has an impact on more than just our physical and emotional health. Relationships, work performance, and general life happiness may also be impacted.   Chronic stress is a […]

Is your company hoping to benefit from cloud computing?   The latest solution for how corporations keep and manage their data is cloud computing. It is the most modern method for businesses to utilize their surroundings and IT infrastructure to the fullest.   If you are unfamiliar with this, keep reading. Here is all the […]

In a single year, dealerships manage thousands of documents, not to mention the numerous historical documents they must maintain. An annual survey from NADA states that over 40 different types of documentation may be required for just one automobile transaction. That adds up, too. In 2022, dealers will collectively sell close to 14 million light-duty […]

The majority of dealerships I speak with are laser-focused on growing their business for both their staff and consumers. The most productive automotive teams I collaborate with are constantly one or two steps ahead. To focus less on the busy work and more on their customers and employees, they are working to ensure that the […]

The preference for convenience among modern consumers is well known. They value it as a component of the shopping and purchasing process and essentially demand that it be integrated into the actual transaction and payment process. Modern payment innovations, which in the past gave organizations a competitive edge, are now non-negotiable. They now perform as […]

Your dealership shouldn’t be held back by technology; rather, it should advance it. However, new tools are frequently so complicated, challenging to understand and slow to offer support that they can cause more harm than good. CMS platforms have a reputation for being a type of technological solution that hinders rather than helps enterprises succeed. […]

Your use of technology to link your dealership’s activities is essential. Therefore, it makes sense that choosing a new Dealer Management System is a huge decision. Making the switch to any new technology is a challenging choice for many dealers. A small portion of the myriad worries that can prevent people from acting are disruptions […]