Our latest News and Blogs

In the US, dealership employees work there for an average of under two years. If your average tenure is anything close to that, expanding a dealership is extremely difficult. Your company loses money, performance, and valuable time due to turnover. And everything is related. Training employees has obvious advantages. They feel like valued team members […]

Let’s face it, most purchasers aren’t having a fantastic time buying cars right now. Vehicles are more expensive (if one can ever be found), and some customers must wait months for delivery. Dealerships must pay close attention to the factors they can control in order to satisfy as many consumers as possible, given the negative […]

It can be easy to believe that you don’t need to worry about increasing client retention while the business is thriving at your dealership. This is undoubtedly the reason why so many managers are shocked to learn that retention is more crucial when they are busy. It offers a means of protecting against income loss […]

The service department is interviewing a new technician for an auto technician position.   Numerous of our dealership partners are currently confronting a second difficulty in addition to attracting and keeping competent auto technicians, which we assist numerous dealerships with across the nation.   Service departments are confronted with the apparently daunting chore of filling […]

The good news is that the best ideas aren’t usually the most difficult to put into practice, which is helpful if your dealership wants to enhance its client retention strategy. Even if you’d like to, it’s nearly impossible to keep every single customer who walks through your door. And some of those individuals—llet’s face it—just […]

Due to difficulties with the global supply chain that have driven up vehicle prices, consumers are delaying purchases of vehicles at levels never seen before. In a recent survey, nearly half of consumers planned to put off making purchases, with the majority saying they would wait 3–12 months. For dealerships, this delay in purchasing decisions […]

A backlog of automobiles means lost money for dealerships, which rely heavily on service centers for income. The logical choice for a crowded dealership? Boost the capacity of your service lanes. Unfortunately, not everyone has the time or means for brand-new construction, so you should focus on making smaller investments before thinking about making any […]

It’s well acknowledged, quoted, and recognized that acquiring a new client costs at least five times as much as retaining an existing one.   Given that fact, it is understandable why so many businesses (including dealerships) prioritize client retention as a key strategy for boosting overall sales and profit. But what if your consumers simply […]

Any assistance your company offers clients via SMS text message is referred to as SMS customer service. SMS customer support interactions are solely text-based and conducted via text messaging. As a component of an omnichannel customer care strategy, this method is frequently employed.   SMS customer service can be a crucial component of a conversational […]

Software and technology are used in marketing automation to automatically handle marketing activities and campaigns across several channels.   Marketing automation’s main objective is to automate, streamline, and measure marketing operations and workflows so that marketing teams may operate more effectively and boost sales more quickly. Additionally, marketing automation software makes it simpler to offer […]

Business SMS is text-message-based interaction between businesses and their clients. This strategy enables two-way communication between businesses and their clients, allowing clients to reply through text messaging to inquiries, promotions, and transactional messages. Businesses frequently have an SMS platform that enables brand ambassadors to communicate with clients from a centralized location. Reps can readily see […]

In the upcoming era of customer service, AI and automation will be crucial tools for support staff. Workflows is a new product we’re introducing today to all new customers, giving you a better method to create and control automation at scale.   With the introduction of a new generation of AI-powered customer service technologies, such […]

For businesses to succeed up until roughly 20 years ago, businesses had to be personable.   Because of the small scale that any firm could operate on—a scale that was essentially determined by their location—it was very simple for them to forge enduring bonds with their clients. Face-to-face transactions were conducted while people shook hands, […]

One of SimpSocial’s guiding principles for product development is to “think big, start small, and learn quickly.”   Conducting evaluative research to gain confidence in the product design direction we’re following is one of the ways we learn quickly. In the early stages of product development, before any code has ever been written, we frequently […]

Support teams are at a crossroads: while budget and headcount are shrinking, business costs and customer demands are rising.   Modern customers want a personalized, on-demand experience from organizations when it comes to assistance; however, just 34% of support leaders are sure they can deliver on this promise.   In order to close this gap, […]

As a founder, you may be fully aware of the tech stack you require to construct your product, but what about the tools required to run your company?   Many entrepreneurs make the mistake of giving the former top priority while neglecting the latter. However, there are so many significant and innovative solutions available today […]

The largest potential, as well as the biggest difficulty, for organizations today is customer retention.   While many businesses concentrate on acquiring snazzy new logos, the acquisition is only one component of the larger picture. Even with a low customer acquisition cost, if you routinely bring in new clients but they only stay for a […]

Make sure the SMS/MMS carrier complies The FCC and carriers have made new efforts to enact new restrictions that are intended to stem the flow of text messages that have recently been clogging our cell phones. The majority of businesses only want to communicate legitimate messages with clients, customers, and even staff; but, staying on […]

Use Cases for SMS/MMS, Compliance, and More   Marketers, customer service representatives, and other communication experts are aware that reaching a sizable audience of prospects or customers requires strategy, budgeting, the ideal outlet or channel for interacting with the target market, and maybe lists. If you’re considering launching your first message campaign (or maybe you […]

SMS, happy birthday! On December 3, 1992, Neil Papworth, a 22-year-old engineer, sent “Merry Christmas” to a coworker’s phone using a personal computer. This was the first SMS text message ever sent. He had to call him because the coworker was unable to respond because that functionality wasn’t yet available. A year later, it was […]

Eastern Oregon Net, Inc. (EONI) provides voice service and phone systems to residential and commercial customers in Union, Baker, and Wallowa counties. The founders of EONI created PriorityONE Telecommunications, Inc., which is a Competitive Local Exchange Carrier (CLEC), in 1999. PriorityONE is wholly owned by EONI and is the entity providing voice and other services […]

Multiple issues   Everyone who owns a phone is aware of how severe the problem of spam and outright fraudulent calls has gotten. Many people only associate telemarketing and robot dialing, or the use of an automated dialing system by marketing and sales personnel to contact as many potential consumers as possible, when we talk […]

In today’s fast-paced digital world, businesses are constantly searching for effective and direct ways to engage with their customers. One tool that stands out for its immediacy and high engagement rates is text messaging. With nearly 98% of text messages being opened and most within just three minutes of delivery, it’s no surprise that text […]

What Is Your Emergency, E911? Anyone who has been in an emergency knows how crucial our 9-1-1 system is. Safety is of the utmost importance for any establishment with both clients and employees. When time is of the essence, emergency responders benefit from the ability to instantly link a physical place to a phone number […]

Call routing management can help you save money.   You probably have an image of a very straight delivery line in your head when you envision making a call, say, to the other coast. Given the speed of voice-over IP (VoIP) communications and the vast range of carriers available today, there are a lot of […]

The Best Voice Options to Grow and Protect Your Company Prior to the advent of cloud communications, phone service was essentially “one of everything.” For better or worse, you had a single source handling everything with minimal modification. Calls occasionally went through with static and occasionally not at all, but that was how it was. […]

The term “downtime” refers to a period of time when a system, device, or application’s essential functions are not available because of upgrades, maintenance, security measures, or unplanned outages.   Preventing and effectively managing downtime is a key endeavor as people and organizations depend more and more on digital tools and services. Customers now have […]

Receiving feedback from customers and then reacting to that feedback is known as a customer feedback loop. The customer feedback loop is opened when a brand offers a chance for the consumer to offer feedback, followed by the consumer offering their input, and it is closed when the brand demonstrates that the consumer’s feedback has […]

The number of discussions supports employees have with customers is measured by the customer support volume, commonly referred to as ticket volume. This is an important indicator for customer support teams because it gives information on the workload of the team and the impact of changes to goods or procedures on the customer experience. For […]

In B2B engagements, the term “customer stakeholder” is frequently used to refer to a significant decision-maker within the customer, which is firm. The stakeholder who represents the customer has an interest in the vendor relationship, as the term suggests. Within a customer company, there may be multiple stakeholders, each with their own priorities and goals. […]

“The issue we’re attempting to address is…”   That is a typical SimpSocial opening line. Not only in product reviews, roadmap discussions, or product team design criticisms but throughout the organization.   This article is the seventh in a series addressing the guiding concepts behind our products. Stephen covers the “Start with the Problem” engineering […]

We released The Customer Retention Starter Kit a few years ago, and it helped thousands of businesses keep more customers over the long haul. We’re releasing a newly updated handbook today to assist you in attracting, nurturing, and keeping more clients in the contemporary era.   In the current digital era, keeping your current clients […]

A customer experience metric called the customer effort score (CES) measures the amount of work a consumer must put in to get their request handled. This could entail receiving information, getting a problem fixed, making a purchase of a product, or signing a contract. CES is a crucial indicator because customer happiness frequently depends on […]

At SimpSocial, we are aware that sending the appropriate message to the appropriate person at the appropriate moment is the best approach to engaging your audience. We’re dedicated to creating a product that enables you to comprehend the objectives of your clients and find a personalized, contextual solution to their challenges. We made some of […]

Top 4 suggestions for enhancing your sales plan   1. Make a powerful champion   You will require a powerful champion who will work as an advocate for your solution, regardless of the market sector you are targeting. Typically, your champion will want to collaborate with you and will have a very specific problem they […]

At SimpSocial, we think that fundamental changes are occurring in customer service, and we’re developing a solution that fits the framework of contemporary assistance.   In order to adapt to a world where every firm is an Internet business, it is necessary to rethink how things have always been done and reshape well-known support tools. […]

From the planning stage all the way through to consumer feedback and iteration, SimpSocial is proud of the products we deliver.   When I initially started creating digital products, I wanted to get the design to the engineering team, where it would be implemented. I would give it to the engineers to work on, and […]

A user community is a digital area created just for the users of a software application.   It gives users a forum where they can exchange opinions, ask questions, and work together to come up with new ways to use the software. It will typically also include classifications for super users who go above the […]

The Kano model, sometimes referred to as the “Customer Delight vs. Implementation Investment” strategy, is a method for prioritizing product and feature development based on customer feedback. The goal of the model, which was created in the 1980s by Professor Noriaki Kano, was to “understand and communicate five universal categories of customer requirements that all […]

Effective, individualized help has always required an excellent knowledge base as a key component. With the introduction of AI bots, well-organized, thorough, and current knowledge bases will take center stage. A Knowledge Base is What? A knowledge base, often known as a help center, is a library of articles that users can quickly search from […]