Our latest News and Blogs

Unmatched flexibility and convenience are offered by car ownership. But having a car also comes with a lot of costs that can really hurt your pocketbook. The financial obligations can mount up quickly, ranging from maintenance and unforeseen repairs to fuel expenses and insurance payments. The good news is that you can increase your savings […]

Sign recognition, Internet connectivity, and driving automation have been combined to give cars capabilities that were unthinkable not too long ago.   Do you know anything about the Internet of Things?   IoT, to put it briefly, is the idea of adding Internet connectivity to commonplace items like a coffee maker or radio in order […]

TOKYO — It was reported on Friday by the publication Nikkei that Toyota Motor will increase the pace at which electric vehicles under its luxury Lexus and Toyota brands are produced.   According to a report published in Nikkei, the Japanese manufacturer plans to increase the number of battery-powered vehicles it produces annually over the […]

The proportion of sales for manual transmissions is increasing thanks to young consumers.   It appears that Volkswagen made the incorrect choice when it decided to discontinue providing the Golf GTI and Golf R with manual transmissions. Even though they still account for a small portion of new car sales, stick shifts are becoming more […]

A dealership can have strong inventory, a well-trained team and a steady flow of enquiries yet still lose sales opportunities between the first customer interaction and the showroom appointment. The issue is often not effort. It is capacity. Salespeople are balancing showroom traffic, phone calls, trade discussions and existing prospects. BDC teams are working large […]

The outcomes are known. We are pleased to provide you with the most recent research results from the State of the Market: EHS Program report for this year. We’ve been working on the report, which surveys trends in environment, health, and safety programs, in partnership with EHS Today for three years.   Come along with […]

Paint waste disposal is one of the most critical environmental compliance responsibilities for body shops and collision centres. Improper handling of paint-related waste can result in EPA violations, fines, and long-term environmental harm. Understanding how different types of paint waste are classified—and how each must be disposed of—is essential for staying compliant and protecting your […]

The financial results of a dealer may be significantly impacted by the direct and indirect expenses of a work-related illness or injury. As you aim for a zero-loss rate, it becomes evident how well “safety pays” when you consider how quickly those auto dealer injury costs mount up. Valid or Invalid? In order to make […]

It’s one thing for a business to have a social media presence; it’s quite another to properly implement a solid social media management plan. And it is even more true in a market that is always changing and growing at a quick pace.   You will discover practical methods in this blog to develop a […]

Almost all retail establishments have a point-of-sale system. Retailers need easy ways to do business and receive payment, whether they operate online or in physical locations. Systems like Clover, Square, Shopify, and Toast have given both large and small businesses the ability to improve the shopping (and payment) experiences for their customers. Transactions are logical, […]

After two years of record earnings, retail car dealers now have the opportunity to set up their businesses for long-term success when the market eventually returns to normal. Here are five suggestions for boosting auto sales while sustaining long-term dealership profitability. Preparing for a Softening in Used Car Gross Profits is Tip #1 According to […]

A single-point-of-contact (SPOC) sales model transition is one of the few situations in the company where increasing efficiency does not detract from the pleasure of customers or employees. Actually, the reverse is true. Single-point-of-contact selling benefits both customers and workers. Dealerships that want to save money and maximize their returns find SPOC to be more […]

Although driving across borders in your car might be enjoyable, you must first do a lot of preparations. For both you and your car, it requires a lot of grit and stamina. The Fortuner is a fantastic vehicle for such lengthy trips, but there are many things to watch out for to keep you safe. […]

Many recent college graduates are stepping into a new chapter of life — starting their first jobs, moving to new cities, and embracing independence. For many, that journey begins with finding a reliable, affordable, and efficient car. Whether you’re commuting to your first post-college job or building credit with your first auto loan, the right […]

For a vehicle lover, owning their own auto dealership can be a great way to make a living. After all, it enables them to interact with the cars they adore and match clients with the vehicles they want. This kind of business has the potential to be very successful when done properly.   Knowledge of […]

The findings of annual 2022 Car Buyer Journey Study made it abundantly clear that not only were current consumers feeling the effects of digitalization, but that dealerships and OEMs should reevaluate and reinvent how they conduct online business.   Some of the findings from the study of more than 10,000 potential auto buyers came as […]

In the past year, new car pre-ordering has become more common at dealerships, regardless of whether you’re just starting to learn how to properly and successfully sell it or you’ve been doing it rather successfully for a while.   As we all know, new car pre-order is now a reality and a way of doing […]

“Blind Spots” is a fact-based manual for automobile retailers that offers tried-and-true, simple strategies for lowering their marketing expenses per sale and repair order (RO), growing their market share, enhancing their profitability, and outpacing the competition.   ATHENS –  Auto dealers have followed the same strategy for many years, but they’ve been hoping for different […]

Autonomous technology is being developed by numerous car suppliers and manufacturers and is being included in the newest automobiles. The necessity of testing this technology is the crucial element here. Additionally, real-world driving scenarios with all of their potential variations were investigated. A typical motorist might run into other passenger vehicles, people walking or biking, […]

According to a Marchex and Root & Associates study from 2021, 91% of auto buyers claimed that choosing a dealership was influenced by how trustworthy the salesman and/or dealership were. That is more than the 85% of those who listed “absolutely lowest price” as a crucial consideration! It’s the people, as one of our great […]

Managers in the automobile sector have been telling their employees the real cost of a lead for years. A phone call or a walk-in consumer was thought to cost $200–300 when I started in 2003. It is much higher now. Take the overall marketing expenditure and divide it by the total number of leads to […]

Pedestrians have always had the right of way when crossing the roadway, as far back as I can recall. If the driver is inattentive or drunk, a car’s hundreds of pounds of weight and ability may kill a person (or several people) in a minute or less. Yes, crossing in front of oncoming vehicles is […]

How can you use tailored video approaches across the sales cycle to connect with potential customers, convert opportunities, and close deals more quickly? We all know that video is a key engagement tool to cut through today’s noise.   1. Video Gets Past Inboxes   If it isn’t already, video content ought to be a […]

Money is beckoning when the phone rings. Even though it’s every dealership’s mission to pick up the phone and connect every caller with a helpful person, some calls will undoubtedly go unanswered. Voicemail messages left by clients offer a simple chance to follow up and win back their business. However, fewer individuals, particularly millennials, are […]

A car must do two things in order to be sold. Consumers must develop an emotional bond with both their business and the automobile they are purchasing. The traditional path to the sale has always included the step of “selling your dealership,” but the current inventory shortages have made this step superfluous. There are many […]

One of the questions that can be posed occasionally requires a little more explanation when breaking down the duties of a service adviser in terms of selling work. You might be wondering what that question is.   Here it is, then:   Is it better to sell a project to a customer in person or […]

Bringing customers into the showroom starts long before they step onto your lot—it starts on the phone. Yet many dealerships struggle with low appointment rates because their phone representatives lack proper training, structure, and confidence. This is exactly why car sales training is essential for any dealership that wants to increase leads, build trust, and […]

Carvana and Vroom, two online disruptors, have invested millions of dollars in interactive video technology for one specific reason: interactive video enables them to merchandise their vehicles in a way that engages consumers and forges an emotional connection, demonstrating that consumers will buy sight-unseen if provided with sufficient visual information.     It’s crucial for […]

We adore the potential that the auto industry provides to millions of Americans around the nation. And although though we are better recognized for mentoring high-achieving salespeople and automotive leaders to even greater heights, we also appreciate assisting new people, also known in the business as “Green peas.” We all had a beginning, right? Despite […]

Making sure that your phone agents are meeting expectations and having productive phone conversations is one of the most crucial things you need to concentrate on with them. More sales as a result of successful calls equals better success for your dealership. Call scoring is one of the best methods for assessing the success rate […]

I received a text message from a multimillionaire customer I’ve been working with for the past four years at 2:04 PM on January 2, 2023.   “I know I can still expand,” it stated. “After a record year in both volume and gross, and outselling the top sales consultant in my dealer group by over […]

As a salesperson or customer service representative, dealing with challenging phone customers is the most stressful experience. Even if you have years of experience, being angry or yelled at by someone can spoil your entire day. Fortunately, there are abilities you can master that will simplify these calls and even enable you to successfully deescalate […]

Whether we like it or not, we are all living in a time of rapid technological advancement. And the automotive industry is rapidly using large language models (LLMs), like OpenAI’s ChatGPT, in all areas of our business. These AI models provide undeniable efficiency and are adept at a wide range of jobs, from writing technical […]

Leveraging the most powerful tool at your dealership – the phone – not only improves customer satisfaction but also allows you to capture more Sales and Service opportunities. Oftentimes managers don’t have enough time to listen to hundreds of calls to identify frustrated customers, review staff performance, and pinpoint missed opportunities. That’s where artificial intelligence […]

Car dealership customer communication is no longer limited to showroom conversations and follow-up phone calls. Today’s buyers expect fast, consistent, and personalised communication across email, SMS, phone, social media, and live chat – often simultaneously. When dealerships fail to meet these expectations, customers disengage, trust erodes, and sales are lost to competitors. This guide explores […]

Each and every CRM vendor boasts that their program is simple to use—until you get the hang of it. Does the ease-of-use test, however, support these claims? Watching your salespeople at work is one way to gauge how user-friendly a CRM is. Do they employ CRM? They use the mobile app, do they? Do they […]

Making appointments takes up a sizable chunk of the week’s tasks in the auto dealership industry. The intended outcomes or stable business, however, are not produced despite all efforts. Making dealership appointments successfully requires that you have the correct advice and strategies.   In order to obtain a continuous stream of leads, it’s crucial that […]

Businesses currently communicate with their clients in a variety of ways, including in-person meetings, phone calls, emails, and text messages. The ways that dealerships can communicate with their clients seem to be virtually unlimited when you include a variety of social media sites and other internet channels.   It would seem strange that there might […]

Modern dealerships invest heavily in online marketing, social media, and reputation management. But what happens once customers walk through your doors? The in-store experience must match the digital journey. This is where digital signage becomes a powerful tool. It transforms waiting areas, service lounges, and showrooms into dynamic engagement environments. Instead of static posters and […]

By providing tailored maintenance program management to franchise dealerships, dealer groups, and service contract businesses in the US and Canada. We handle the labor-intensive tasks so you can concentrate on giving your dealership the tools, procedures, and reporting capabilities it needs to attract both new and returning clients for service.   For you to concentrate […]