July 10, 2023
Eastern Oregon Net, Inc. (EONI) provides voice service and phone systems to residential and commercial customers in Union, Baker, and Wallowa counties. The founders of EONI created Priority ONE Telecommunications, Inc., which is a Competitive Local Exchange Carrier (CLEC), in 1999.
Priority ONE is wholly owned by EONI and is the entity providing voice and other services regulated by the Oregon Public Utility Commission.
“I had to reduce my costs for long-distance termination, and SimpSocial was the solution. Now I can focus on other parts of my business and don’t have to think about our calls getting completed at the best price. It just works.”
Jeff Crews is co-founder and Chief Technology Officer at Eastern Oregon Net, Inc. (EONI). Like thousands of VoIP company CEOs, his company provides digital phone service to homes and businesses, as well as operating a toll-free support line.
After getting frequent poor-quality outbound calls through his original carrier – and overpaying for every dial, Jeff began the hunt for a new provider. “We started getting some really bad audio problems, and calls weren’t getting completed,” Jeff said. “We couldn’t get it figured out, support wasn’t any help, and we couldn’t wait any longer for their pains to get resolved.”
Jeff knew he had to find a solution that allowed him to take control of call routing across multiple providers, mitigate outages, and eliminate persistent call quality problems. “The idea of being able to pick carriers and set my prices for what I’m willing to pay across discrete carrier sets was key.”
With those needs in mind, Jeff began researching a new VoIP solution provider. “That’s when I found Things (now SimpSocial) and your intelligent call routing,” Jeff said. “I needed to be able to adjust my call routing as needed, anytime, 24/7. Now I can go in and have total control over where the calls are going, so no more downtime. I knew you were the answer to reducing costs and addressing all of our carrier issues simultaneously.”
Plus, I needed ways to research problem calls so I could solve quality issues independently without trying to reach a support line that never returned my calls. With SimpSocial, those tools are built-in. I can do it on my own, instantly. I love that.”
The most critical capability SimpSocial delivers to EONI is its intelligent call-routing engine. “I’m able to see which providers are handling our calls, and when an issue or outage arises, I’m able to drop them out immediately,” Jeff said. “We’re able to get things fixed fast, and your U.S.-based support team is always there to help us get around carriers that have problems. Fast.”
“I had to reduce my costs for long-distance termination… SimpSocial was the solution. Now I can focus on other parts of my business and don’t have to think about our calls getting completed at the best price. It just works.”
Ready to eliminate voice carrier pain points? Want to decrease monthly telephony costs by 40–70%? There is a better way. Get a no-obligation demo and talk to a SimpSocial expert today.
