Stopping Inbound and Outbound Spam Calls to Your Dealership
Your phone starts to ring, and as you look down, you find a strange number with the dreaded caller ID labeling the caller as SPAM. Do you respond? Most likely not. Even without the calls that scream they are spam, only 25% of people will even answer a number they don’t recognize. It goes without saying that you DO NOT want your call to be identified as spam if you are a dealer trying to contact a customer or a lead.
Dealers are also familiar with the struggle of having their phone lines clogged with incoming spam calls and the frustration of picking up the phone only to hear a robo-voice in their ear. But don’t panic, there are some simple ways to stop unwanted calls.
The Issue with Incoming Spam Calls
Not all calls that have been marked as spam truly fit that description. That lesson has been painfully learned by a lot of traders. Reps attempt to call a lead or follow up on a voicemail but are met with a repetitive dial that makes no connection. The recipients notice SPAM when they receive messages. Customers may ask why you are getting reported if you leave a voicemail. Have you engaged in any actions that might not be advised? You don’t want a potential client or consumer to be pondering that about your dealership.
Your brand may suffer if your dealer is reported as spam. It also hinders your capacity to engage with customers and prospects, which may result in a revenue loss. Hubspot estimates that a loss of $1.6 trillion occurs annually as a result of subpar customer service. Certainly, you don’t want to be the one paying for those missed earnings.
How to Stop Incoming Spam Calls
Carriers work hard to keep their clients from having to deal with spam. A few years ago, they started designating specific numbers as spam in order to protect their clients and counteract it. They do, however, give companies a chance to confirm their identification. With carrier registration, dealers may stop their calls from being marked as spam.
When you sign up with a carrier, you are confirming your identification as a legitimate caller, and the carriers will remove the spam label once they have established your identity. This aids in avoiding number spoofing, another tactic spammers use to seem to be real calls.
What Causes Inbound Spam Calls?
Inbound spam calls are the other sort of spam that dealers frequently encounter. The dealer is now in the same situation as the majority of consumers, who are also attempting to avoid clogging their lines with spam. Spam consumption increased from 43 billion pounds in 2019 to 56 billion pounds in 2020, and it is continuously rising. There is undoubtedly no shortage of spam calls made to individuals or corporations.
In addition to being a waste of time and effort for your phone representatives, inbound spam calls can accidentally induce you to ignore your actual callers. Your consumer will endure lengthier wait times and perhaps even dropped calls if calls are held in queue for the next phone rep and three of the four calls are spam.
Fixing Incoming Spam Calls
Inbound spam calls can be challenging to get rid of. Verify that the phone bridge you are utilizing calls for action to be forwarded to a department. Press 1 for service, 2 for the showroom, and 3 to speak with a representative, for instance. If no action is done, you then implement an automatic end call. Spam calls will be automatically screened out while legitimate callers will be directed to the appropriate location.
A call management service becomes crucial in this situation. Instead of leaving it up to you to handle these calls, a competent provider will use technology to block them and then follow up to report persistent spam to prevent further issues. Additionally, they will carry out routine phone health checks to ensure that calls are not being dropped because of spam blockage and to route calls to the appropriate department.
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