2023 Tech Trends for Smarter Sales
It takes constant effort to stay on top of technological developments, particularly in the auto sales sector. Owning a company and running a department both require it. It’s your responsibility to keep up with any technology that can assist your organization in adapting (and your team in succeeding), as the next interesting and novel idea is always just around the corner.
But it’s not all a laborious job. The development of technology can greatly simplify your work. A few innovations each year help to boost sales, enhance the consumer buying experience, and provide your dealership with a competitive edge. In other words, staying on top of the latest technological advancements will benefit both you and your company.
Make digital transactions from anywhere
Although entirely online car purchases may be the way of the future, they aren’t yet as straightforward. Consumers today cannot be divided into online and in-store buyers. In actuality, most customers desire a little bit of both. In 2023, the process of buying a car will likely alternate between online and in-dealership activities, so dealerships will need to take these preferences into account.
Your dealership may greatly benefit from technology that enables your employees to create digital transactions from any location and on any device—not just at a showroom desk. No matter where your customers start or conclude the transaction, they can have the same fantastic digital shopping experience thanks to this technology, which is not only more versatile. At every stage of the purchasing process, your clients receive the same experience—not one that is significantly different depending on where they are.
A salesperson can guide a customer through the process of starting a transaction at the dealership and share the deal through email or text message, to be continued at the customer’s convenience. Similar to how a customer can readily monitor all steps taken and modifications made by the customer in the CRM, a salesperson can easily view a deal that a customer starts online and continues at the dealership. No matter where the contract begins or ends, you and your customer are always in agreement. The next step in the growth of digital auto shopping is this kind of shared insight, and it’s what your customers desire.
Utilize Consumer Data to Attract Customers
You understand, as a dealer, that no two clients are the same. Everybody has individual purchasing preferences, viewpoints, and hobbies. The sooner you can recognize this uniqueness and comprehend the unique motives of your clients, the better you can create a tailored shopping experience. Although this procedure is crucial for closing transactions, the modern digital environment makes it more challenging. Without actually meeting the customers, your sales force needs to get to know them and appeal to their interests.
In 2023, look for solutions that give you access to unique insights about consumers based on their web surfing habits. With the aid of this technology, you can actively seek out customers, communicate with them, and direct them along their specific route to buy. You can get information about your clients right in your CRM and entice them with customized offers while other dealers wait for customers to come to them.
This kind of technology can also be used to distinguish between active website browsers and clients who are ready to make a purchase. This enables you to direct team time and effort toward customers who are prepared to make purchases. Along with increasing the general efficacy and efficiency of the sales process, you gain the advantage of increasing sales and profits. Additionally, you provide your customers with the tailored shopping experience they desire.
Although staying current with technological advancements may seem like an endless obligation, it’s one of the finest ways to simplify your work and increase the profitability of your dealership. Spend some time as you ring in the new year looking for tools and solutions that will enhance the online purchasing process and provide you with more knowledge about your clients. Giving your customers the experiences they want and giving your dealership a competitive edge in the upcoming year are both possible with the proper technology.
Back to Blog