What Is “Customer Lifetime Value”?




Customer lifetime value (CLV, sometimes referred to as CLTV) is the sum total of the predicted expenditures made by a customer on your goods or services over the length of their lifetime.

 

You must first give each of your consumers a specific value before you can evaluate CLV. You can achieve this by figuring out the typical consumer’s purchase amount and frequency. You can calculate the customer value by multiplying those two figures.

 

The customer value is then multiplied by the typical customer lifespan to determine the customer lifetime value.

 

An illustration of how to determine a customer’s lifetime value

 

Let’s say that 10 customer purchases last week brought in $50,000 in income for your business. According to that illustration, your typical purchase is worth $5,000. If those 10 purchases were made by five different consumers, then your typical buying frequency is twice each week. Your average client value is $10,000 per week, or $520,000 per year when you multiply those two figures.

 

The projected customer lifetime value of your business is $1,560,000, assuming the typical client utilizes your product for three years.

 

Customer lifetime value: Why is it significant?

 

You can target your most valuable customers with sales and marketing activities and check to see whether your customer acquisition costs (CAC) are in line with what you anticipate to make from each new customer by assessing CLV in addition to helping you project future revenues for operational planning purposes.

 

Your most valued customers can be identified via CLV, allowing you to give them priority in customer loyalty programs.

 

CLV can also assist you in identifying your most important customers so that you can give them a priority with customer loyalty campaigns since it is more expensive to acquire new customers than it is to keep existing ones.

 

What does marketing speak of as client lifetime value?

 

Companies may forecast which types of consumers will be the most valuable to them over time using CLV data, and they can then focus their marketing efforts on those clients.

 

The whole marketing plan and budget are also influenced by CLV. By persuading customers to spend more on goods or enhancing their current services, marketing can also help change low-CLV customers into high-CLV ones.

 

An effective client lifetime value is defined.

 

According to research, your client lifetime value (CLV) should be at least three times more than your customer acquisition costs (CAC).

 

A high CLV often indicates that customers stay committed subscribers or make regular purchases from you over time. Although there is no single, conclusive answer, a corporation is more likely to be healthy if its CLV is higher.