Predictive vs. Power Dialer Software: A Productivity Fight
Years ago, when salespeople were looking for buyers to persuade, they would call each one individually. Now that they have technology on their hand, AI-powered dialers have sprung up to make their sales lives easier.
While salespeople no longer have to worry about manually dialing numbers, they now face a new challenge: rising efficiency. Technology has changed the world, but it has also provided consumers with a plethora of choices that salespeople should be able to handle. With hundreds of productivity applications and a slew of dialers to choose from, which one is the best?
Take a look at the fight between these two dialers: Power Dialer vs Predictive Dialer.
How does the program Power Dialer work?
The advancement of call center technology paved the way for power dialers. Power dialers were given to assist agents in making their lives easier and working faster. These dialers use a pre-programmed list of customers to make automated calls to.
By automatically beginning calls with a customer list, power dialer software removes manual dialing. It intelligently begins dialing as soon as the previous call hangs up, reducing agent idle time. It’s perfect for small contact centers looking to set up work processes and improve their selling abilities.
What is Predictive Dialer and how does it work?
Predictive dialers, on the other hand, provide a different approach to bringing calls in. It deals with patterns and AI while dialing numbers to get as many calls for its agents as possible, as the term suggests. It dials several numbers at once to minimize wait times, relying on algorithms that connect patterns around connect rates and agent availability.
For massive contact centers that operate on a volume basis, predictive dialers are a godsend. However, it is not for all. Agents who work in predictive dialing must be fast on their feet and know how to handle an unexpected call. Since it calls leads even though agents are on the phone, it can have an effect on queues and overall customer service.
Which is better: predictive dialer software or power dialer software?
When deciding whether to use a power dialer or a predictive dialer in your contact center, you must first determine your current device. Both aim for productivity, but if the current system isn’t up to the task, they can only be considered ineffective.
Here are several things to think about when deciding between a Power Dialer and a Predictive Dialer:
User-friendliness
It should come as no surprise that power dialers are more user-friendly. It incorporates technology into the system while allowing agents to take the lead. Agents prefer power dialers because they are simpler to handle and use. Switching to a power dialer would be easier and more convenient as a result.
The total number of calls
Predictive dialers, on the other hand, are guaranteed to make more calls quicker than power dialers. There will be less idle periods and more paired calls with a predictive dialer’s AI-powered calls. It’s also crucial to know if the agents will be able to do it without difficulty. Faster does not necessarily imply better. When system-generated dials are mismanaged, they can cause unhappy customers and bad experiences.
Customer service representative on the phone
Creating connections
Building confidence and enriching client relationships are essential to salespeople. This is why the agents should be well trained to handle a call before it is assigned to them. Although there are exceptional agents who can run the show on the spot, it is arguably always best to prepare everyone ahead of time. When it comes to this, power dialers are fantastic. It’s effective enough to free up the agents’ hands from manual dialing while also being manageable for them to focus on creating stronger relationships with and client call.
Agents’ number
A larger number of agents means a higher volume of calls. If you have a big team of a lot of enthusiastic agents, a predictive dialer is the best option for you. The reliability of predictive dialer is best for large teams with a solid framework that want to focus on bigger sales targets. This should also imply that any team’s manager should be able to use predictive dialers to fine-tune specific parameters.
Productivity is the ability to produce anything.
Both dialers have the same aim in mind: to increase efficiency. The efficiency of each dialer is determined by a variety of factors. Predictive dialers can increase the number of calls received, but if your current team is unable to handle each call at that speed, the number of calls received will only decrease. Power dialers are simple to use, but they are designed for consistency rather than quantity. Intelligent evaluation and successful decision-making should be used to decide which dialer is best for the team.
The final decision
A predictive dialer and power dialer program vary primarily in terms of speed and performance.
Predictive dialers are high-volume dialers that follow a set of rules and operate in a regulated environment. Power dialers are also used in almost every contact center, but unlike Predictive, they are a much more convenient choice for remote salespeople who want to develop good customer relationships.
SimpSocial is a cloud-based contact center that can set up work processes for any team, including remote workers. If you’re interested in learning more about SimpSocial’s Power Dialer, we will assist you.
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