April 2024

THE COMPLETE AUTOMOTIVE CRM GUIDE

Why Is CRM Guide Needed?

This manual is intended for used car dealers who are looking at the most crucial software programs for managing their businesses. For a general readership, we have made the guide straightforward and high level.

The Need of a CRM for Every Dealer

In the past ten years, the car sector has undergone complete transformation. The departments of sales, inventory, finance, compliance, and even services have all been completely reorganized. Above all, the purchasing process for customers has evolved. This implies that you must also update your toolkit.

CRMs, or customer relationship management solutions, are vital in the fiercely competitive dealership market of today. However, any CRM won’t work. The appropriate CRM must be used for your dealership. That is the main purpose of this tutorial.

Selecting the appropriate CRM might be particularly challenging for small and mid-sized shops. They don’t believe they need one, which is why. Some claim they can manage it alone and that they are too tiny to employ a CRM. Regarding that, are you certain?

The issue is that customers don’t give a damn if you’re a tiny individual business or a huge dealer network. They never settle for anything less than a remarkable sales experience. And you need a CRM if you want to continuously provide that experience.

We’ll go over the benefits of CRMs for dealerships in this tutorial. Next, we’ll walk you through the process of selecting the best CRM for your needs. Lastly, we’ll provide you with the best CRMs available right now.

CRMs are not just about storing contacts. They serve as the brains behind every effective sales campaign. Let’s begin transforming your dealership if you’re prepared.

What is a CRM for cars?

While there are hundreds of CRMs available today, dealerships have to pick one designed with the automotive sector in mind.

A customer care, sales, and marketing platform specifically created for the distinct car-buying experience is known as an automotive CRM. The majority of car CRMs interface with Dealer Management Systems (DMS) that are already in place, saving you from having to enter client information twice.

An automobile CRM offers the following four main advantages (among many more, we’ll discuss them later):

Lead management is the process of monitoring sales leads from any source, including the internet, the phone, third parties, and walk-ins.

Lead generation and nurturing: CRMs with features like Auto Reply and Auto Responder enable you to reply to new leads first.

Better Communication: CRMs assist you in monitoring every interaction you have with customers, including emails, texts, and phone calls.

Transparency and Reporting: To maximize your sales process, track each contract through to completion. Track KPIs, view and log every sales call, and calculate the return on investment for each marketing channel.

Dealerships may streamline and automate their marketing, sales, and customer care procedures using an automotive CRM, which will eventually increase vehicle sales.

Automobile CRM Advantages

The biggest dealer groups are well aware of the benefits of CRM use. Small and medium-sized dealerships, however, don’t always notice it. In actuality, without a CRM to run their business, no dealership can succeed in the modern day.

The difference between having a record-breaking sales month and going out of business can be made by using an automobile CRM. The following are some main advantages that a top-notch CRM solution offers:

Arrange Leads and Contacts

Dealerships receive leads from a variety of sources, including online forms, OEMs, third-party lead suppliers, online and offline advertisements, and traditional walk-ins. CRMs allow you to trace the source of leads and save all of your contacts in one location. You can observe which channels yield the best results over time.

You can keep track of interactions with CRMs for days, weeks, or even years at a time. Every contact’s whole chat history will be available to you instantly.

Respond Quickly to New Leads

A Harvard Business Review research found that salespeople were seven times more likely to qualify a lead if they got in touch with them within an hour, and sixty times more likely if they waited more than 24 hours. In order to ensure that no contact is missed while you are occupied with other duties, many CRMs provide auto-reply capabilities.

Put Your Sales Team in Order

You must be aware of the quantity of automobiles sold as well as the team member responsible for those sales. CRMs include reports that may be used by your sales staff to track performance, establish quotas, and predict.

Streamline Communications

CRM solutions enable you to track all of your interactions with leads—calls, emails, texts, or walk-ins—by providing text, email, and call management options. Pulling the record from the CRM saves you the trouble of trying to remember specifics of the discussion.

Continue to Comply

Maintaining contact with customers and dealerships Making a TCPA complaint can take some time, but the alternative could be more expensive. The Telephone Consumer Protection Act (TCPA), enacted in 1991, forbids businesses from using telephone technology to send clients any kind of unwanted message. This implies that in order to keep in contact with the consumer by phone, text, or email, you must have their permission. They also have the right to opt-out, or to stop receiving communications from you.

Provide Financing and Credit Options

With soft credit pulls, you may pre-approve consumers using certain CRMs. When salespeople possess credit information, they may promptly match buyers with the appropriate automobile. Soft draws are simple to market because they don’t affect a customer’s credit score.

Maximize Your Marketing Expenses

Which marketing channels work best, in your opinion? All dealerships, no matter how big or small, need to make every marketing and advertising dollar matter in this tightening economic climate.

CRMs assist dealers identify their best and worst-performing marketing channels by tracking the origin of incoming leads. You may even create custom reports with certain CRMs and share them with your team.

Essential Elements of a Vehicle CRM

Every CRM and every dealership are slightly different from one another. It’s not enough to just imitate the man across the street. The ideal tool for you must be selected.

Nevertheless, we’ve utilized a number of CRMs in the past. We are aware of what functions well and poorly. A basic set of characteristics seen in the finest CRMs increase productivity, efficiency, transparency, and consistency.

When assessing automobile CRMs, keep the following elements in mind:

Simple Training and Onboarding

Integrations of DMS

Management of Voice and Text

Automated Email Responses

Task and Appointment Management

Simple Training and Onboarding

Your sales staff won’t utilize an automobile CRM if it is unwieldy, clumsy, and challenging to understand. They already have too much on their plates, let alone figuring out a new, difficult instrument. It’s imperative that your car CRM is simple to use and has a wealth of onboarding and training materials.

First, search for a CRM with an up-to-date, user-friendly interface. Whether your salesmen are seasoned pros in the field or youthful newbies, it should seem comfortable to them.

Secondly, the CRM provider must to provide thorough onboarding and training. To make sure you’re prepared for success, the greatest CRMs will guide you through the onboarding procedure. Learning libraries and assistance manuals should be available to you and your team for continuous training.

Selecting a CRM without a robust training curriculum might be disastrous for your group. This is an essential component of a top-notch automobile CRM that is sometimes disregarded.

Integrations of DMS

CRMs monitor sales prospects and procedures, whereas DMSs are utilized for inventory, accounting, and desk administration. When dealerships are prepared to close sales, opportunities must flow from their CRM to their DMS with ease. Ideally, your DMS and your preferred CRM will be integrated.

Selly CRM, for instance, is integrated with several DMSs, including Frazer, Wayne Reaves, AutoManager, and others.

However, what happens if a CRM and your DMS aren’t integrated? Not all is lost, particularly for small and medium-sized dealerships. The advantages of a CRM greatly exceed the infrequent work of transferring information to your DMS.

Management of Voice and Text Messages

Systemizing your sales process is essential, regardless of whether you manage a group of salespeople or just yourself. CRMs that include integrated text and voice communications management are a great start toward achieving that. They support dealerships in keeping their sales staff accountable, transparent, and consistent.

When assessing CRMs, confirm that the system is capable of:

Monitor and log phone calls made using the platform.

Give follow-up assignments.

Forward incoming calls to the sales representative who is managing the transaction.

To ensure TCPA compliance, obtain opt-in/opt-out message consent for the dealership.

Give consumers the option to SMS the dealership straight from your website.

Program messages

Make templates for standard correspondence with customers.

Calls from the store were recorded for use in sales training.

No more searching through file drawers or missing bits of paper. All of your customer communications should be kept in your CRM.

Automated Email Responses

You may further streamline client contact by using email responses. Having automatic email answers set up can help your team reply to leads fast, which is essential to closing the deal.

Platforms for Desktop and Mobile

Your dealership is not managed from a desk. You are purchasing the best merchandise at auctions, on the sales floor, and outside on the lot. For this reason, car dealerships ought to spend money on desktop and mobile automotive CRM systems.

Analytics for market channels

You can’t afford to estimate how well lead generating sources like AutoTrader, Dealer.com, and others are functioning if your dealership uses several of them. To have a comprehensive understanding of all the lead sources for the dealership, use a CRM that has a marketing channel analytics dashboard.

Seek for a CRM that generates marketing metrics that are simple to read, comprehend, and convey. It ought to have the following particular qualities:

Examine marketing channels based on lead cost and quality.

Personalized dashboard tailored to your company’s needs

Analyze annual and weekly sales patterns.

Track each sales team member’s (individual and dealership-wide) success.

Organizing appointments and tasks

Look for a CRM that enables you to centrally handle all of the meetings and duties related to the sale. Sales managers may examine the state of each transaction in the store on the feature dashboard, and sales workers can monitor the status of the deals they are working on.

CRMs guarantee that follow-ups and lead details never slip through the cracks by keeping your team focused on each sale.

Leading Car CRMs

It doesn’t have to take a lot of effort or time to get the ideal car CRM. It all begins with being aware of the particular requirements that your dealership has. Smaller dealerships, for instance, don’t require the expensive or extravagant features of larger, enterprise-level CRMs. Locate a solution that meets your needs in terms of pricing and functionality.

Numerous CRMs are available on the market. The top CRMs for the following three categories are shown below:

Dealerships, both independent and BHPH: Selly

Dealers with Franchises: VinSolutions

Overall Goal: Salesforce

Top CRM for BHPH and Independent Dealerships:

Selly Cars

One of the few CRMs designed specifically for independent/BHPH merchants and one-man shows is Selly CRM. FitSmallBusiness.com also named it the Best Overall Automotive CRM. Only the most crucial features for small and mid-size dealers are available on Selly’s platform:

Simple training and onboarding

Connectivity with several well-known DMSs

Management of text and voice messages

Automated responses to emails

Platform in the cloud

Analytics for market channels

Organizing appointments and tasks

Selly offers excellent value for BHPH and individual retailers. They are aware of the particular difficulties faced by small dealerships, such as having too many hats to wear and a shortage of staff or time.

With monthly costs as low as $100, Selly Automotive CRM is an ideal solution for independent and BHPH dealers that are prepared to give up using paper and sticky notes to keep track of leads.

VinSolutions is the Best CRM for Franchise Dealers

VinSolutions is a well-liked and well-regarded CRM for big dealer groups and franchisees. Its extensive feature set, which includes monitoring manufacturer rebates and OEM connections, is crucial for large enterprises.

Additionally, franchise dealers must customize their workflows, and VinSolutions enables them to do so. Power users may access a resource hub and a strong customer support staff through the CRM platform.

However, small-to-midsize dealers are not advised to use VinSolutions. It has a high price tag and a voluminous feature set that dealerships for used cars and BHPH are not in need of.

Best General Purpose CRM: Salesforce

Salesforce is the most well-liked and extensively utilized CRM by nonprofits, small and medium-sized enterprises, and major corporations. The firm caters to a wide range of enterprises and sectors with a variety of CRM features that are customized, including customer/lead management, data management, and more.

Salesforce offers a multitude of online and phone-based training, online workshops, webinars, and industry-specific assistance to its business clients. The number of Salesforce users and the size of the company determine the tiers of the price structure.

Despite having virtually developed the modern CRM, Salesforce does not provide tools that dealerships need, such as DMS connectors.

Utilize a CRM Right Now

Large dealerships aren’t the only ones using automotive CRMs. To increase sales and improve operations, EVERY dealership should adopt a CRM. And those who don’t adapt to the times run the risk of becoming obsolete like the Model T.

CRMs are much more than just databases for storing contact details.

With fresh leads, they present you as competent and timely.

They support your continued adherence.

They make your sales process more organized.

They can even offer funding for new sources of income.

CRMs are like your company’s rocket fuel.

CRMs are like your company’s rocket fuel.

Pay attention if you’re an independent BHPH dealer. When it comes to aims and criteria, you are not like franchise dealerships. This implies that you require a distinct kind of CRM. Download our manual on independent dealers to find out more:

FAQs Regarding Auto CRMs

In search of further details? A few Frequently Asked Questions concerning Automotive CRMs are listed below:

What does CRM represent?

CRM is a sales and marketing platform that assists companies in gathering, arranging, and overseeing their work procedures.

How are a DMS and a CRM different from one another?

CRMs assist dealerships with lead management and follow-up, while DMS solutions handle back office operations and final sale processing. Dealers may handle inventory, finance, warranties, licenses, and insurance information with the aid of DMS systems. Dealers must have a DMS in addition to an automotive CRM.

Just use a regular CRM, why not?

All-purpose CRMs aim to fulfill the needs of every industry they cater to. Both large and small auto businesses require particular tools, features, and add-ons that are exclusive to automotive CRMs. They have a higher probability of integrating with other dealership systems and your DMS.

I’m a little, self-employed dealer. Is a CRM truly necessary?

Indeed, implementing a CRM may be advantageous for independent dealerships as well. It’s really rather important.

Undoubtedly, large dealerships use CRMs to manage client information and expedite sales. It follows that you ought to follow suit. The tiny guys become just as competitive as the larger shops when they have an automobile CRM, leveling the playing field.

My DMS is capable of CRM. Is a CRM still necessary?

CRMs that are integrated are never as powerful as those that are not. While you might be able to save contact details, you won’t be able to take use of the other features and advantages that we discussed in this tutorial.

Regarding CRM, do independent contractors and franchisees have distinct needs?

Indeed, they do. Simply said, independent dealers don’t require every feature and capability of a major CRM. Franchises require the capacity to track rebates and interfaces with DMS platforms allowed by OEMs. The most crucial elements for independent dealers are improved communications and simple onboarding.

What happens if my CRM and DMS don’t work together?

The world won’t end because of it. Selly and other automotive CRMs may function as stand-alone tools. The occasional hassle of moving data to the DMS will be far outweighed by the advantages of using a CRM.

How Car Salespeople Are Compensated: Commission vs. Fixed Salary

Determining Car Salespeople’s Earnings: Understanding Pay Structures

There are two primary payment plans for car salespeople: commission-based and fixed salary. Commission-based plans offer potential for high earnings based on sales performance, while fixed salary plans provide stability but limit earning potential.

Commission-based pay plans offer flexibility but can result in fluctuating income based on various factors such as sales performance and market conditions. On the other hand, fixed salary plans provide a steady income but cap earning potential.

Commission-only plans are common in traditional dealerships, offering unlimited earning potential but requiring sales for compensation. However, they often lead to high turnover rates and may attract aggressive sales tactics.

In instances where sales fail to meet minimum wage requirements, dealerships may provide a draw against future commissions. This temporary advance must be repaid through future sales.

Some dealerships offer guarantees for new hires, providing a minimum income for a set period to ease the transition into the role. These guarantees typically decrease over time as the salesperson gains experience.

An example of a guarantee would be something like this:

1st month = $2,000
2nd month = $1,500
3rd month = $1,000

Exploring Car Salesman Compensation: Understanding Earnings and Pay Plans

Ever wondered how car salespeople make their money? The answer lies in their pay structure, which typically falls into two categories: commission-based and fixed salary.

Commission-based plans offer potential for higher earnings but come with variability based on sales performance and external factors. On the other hand, fixed salary plans provide stability but limit earning potential.

Commission-only plans are common, where salespeople only earn if they make a sale. This setup often leads to high turnover rates but offers unlimited earning potential for skilled salespeople.

Fixed salary plans guarantee a set income but may discourage sales performance and result in termination if targets aren’t met.

Salespeople’s earnings can vary widely based on their performance and experience level. While some struggle to make ends meet, top performers can earn well over six figures annually.

Overall, success in car sales depends on attitude, determination, and sales skills. While the industry offers opportunities for significant earnings, it also demands hard work and dedication.

Here is how it works:

$25,000= Agreed upon sales price.
$23,250 = Dealer invoice + $750 pack.

$1,750 = Commissionable front end gross profit.

Calculating Car Salesman Commissions and Bonuses

When it comes to car salesman earnings, commissions play a significant role. Let’s delve into how these commissions are calculated and explore additional bonuses that can boost a salesperson’s income.

Commission Structures:

Typically, commissions range from 15% to 40% of the front-end gross profit per sale.
Some dealerships offer a flat 25% commission, regardless of the number of cars sold.
Commission rates may vary based on the number of cars sold, with incremental increases as sales targets are met.

Mini-Commissions:

Dealerships may offer “mini-commissions” ranging from $50 to $250 for selling cars at minimal or no profit, especially useful for clearing old inventory.

Production Bonuses:

Monthly unit bonuses are awarded based on the number of cars sold, incentivizing higher performance.
Top salesperson bonuses are often provided to maintain morale and healthy competition among sales staff.

Manufacturer and In-House Bonuses:

Manufacturers may offer bonuses for selling specific vehicle types, ranging from $10 to $200 or more.
Dealerships may provide in-house cash spiffs and bonuses for selling certain vehicles or achieving sales milestones.

Creative Spiffs and Bonuses:

Management may introduce creative spiffs and bonuses to incentivize sales, such as rewards for achieving daily sales goals or unusual sales achievements.
Examples include bonuses for selling specific vehicles, completing credit applications, or engaging in fun challenges like “customer in the trunk.”

Tracking Earnings:

It’s crucial for salespeople to meticulously track their earnings to ensure accuracy and address any discrepancies promptly.
Keeping detailed records helps in managing finances and staying informed about owed and received payments.

In essence, earning potential as a car salesman extends beyond basic commissions, with various bonuses and incentives available for high performers. By staying organized and continuously improving sales skills, salespeople can maximize their earnings in this dynamic industry.

Career Phases of a Car Salesperson

Embarking on a career as a retail car salesperson can be exhilarating, filled with the allure of new vehicles and the promise of success. However, navigating the journey requires awareness of the challenges ahead. Understanding the stages of a car salesperson’s career is essential for transformation into a seasoned professional.

The Initial Excitement Fades Over Time

In the initial stages of a car sales career, everything feels fresh and exciting as you learn the ropes of selling vehicles. However, as time goes by, the novelty wears off, and the routine can become monotonous.

I’ve observed many talented salespeople succumb to the temptation of social cliques or overconfidence, leading them to quit or switch dealerships prematurely. Success in car sales boils down to two fundamental ingredients, which I’ll reveal below:

“10% Skill 90% Attitude”

Stages of a Car Salesperson’s Career

Entering the realm of retail car sales is an exhilarating endeavor. Initially, everything feels fresh and exciting as you immerse yourself in the dealership environment, surrounded by gleaming new vehicles. The enthusiasm you exude is palpable, akin to the excitement of embarking on any new career.

However, as time passes, the novelty begins to fade, and the routine aspects of the job may start to feel monotonous. It’s not uncommon for talented salespeople to get caught up in social dynamics or become overconfident in their abilities, leading them to prematurely exit or switch dealerships. Yet, success in this field boils down to two essential ingredients: skill and attitude.

“10% Skill 90% Attitude”

While skill undoubtedly plays a crucial role in mastering the art of sales, it’s the right attitude that truly sets successful salespeople apart. Maintaining a positive demeanor and genuine enthusiasm is paramount, as customers quickly gauge their affinity towards a salesperson within moments of interaction.

To help navigate the trajectory of a car sales career, I’ve delineated four distinct stages, each characterized by unique challenges and opportunities for growth.

Stage #1: Introduction to Retail Car Sales

Duration: Approximately 1 – 6 months

During this initial phase, everything feels fresh and exhilarating. You’re eager to absorb knowledge about the products and sales processes, exuding enthusiasm and diligence in your approach. High sales volumes and excitement mark this stage, with a focus on building a strong foundation for future success.

Stage #2: Becoming Knowledgeable About the Car Business

Duration: Approximately 6 – 9 months

As you gain familiarity with the ins and outs of the car business, you may begin to feel more confident in your abilities. However, there’s a risk of complacency creeping in, leading to lower sales volumes and a tendency to blame external factors for shortcomings. It’s crucial to maintain a commitment to ongoing learning and avoid falling into patterns of pre-judging customers or deviating from established sales procedures.

Stage #3: You Have Arrived

Duration: Approximately 9 – 12 months

This stage represents a critical juncture where attitudes and habits can make or break a salesperson’s career. With a heightened sense of confidence, there’s a temptation to cut corners and overlook the importance of maintaining positive relationships with customers. However, this can lead to frustration, diminished energy levels, and a desire for change. It’s imperative to recognize the warning signs and proactively seek support and guidance from mentors or managers.

Stage #4: Continued Growth and Adaptation

Beyond 12 months

For those who successfully navigate the initial stages, continued growth and adaptation become the focus. Embracing a mindset of constant improvement and resilience is key to sustaining long-term success in the dynamic world of retail car sales. By remaining open to learning opportunities and maintaining a positive attitude, salespeople can thrive amidst the challenges and fluctuations inherent in the industry.

Stage #3.5: Transformation or Failure

Around the 9 to 12-month mark in your car sales career, you reach a critical juncture. Stage #3 represents a crossroads where you either undergo a transformative shift towards becoming a professional car salesperson or risk succumbing to burnout and quitting, becoming what’s colloquially known as a “use-to” – someone who previously sold cars but no longer does, typically due to lack of success.

At this stage, your attitude may have deteriorated, and you find yourself seeking justification to quit. Conversations with colleagues from other dealerships may paint a rosier picture of their situations, tempting you to consider jumping ship. However, it’s crucial to recognize that changing dealerships won’t necessarily solve underlying issues, and you may find yourself back at square one if you don’t address your mindset.

Stage #4: Professional Retail Car Salesperson

Upon successfully navigating the challenges of stage #3.5, you emerge as a professional retail car salesperson. You realize that your success ultimately hinges on your own efforts and dedication. You actively engage with successful peers, maintain consistent follow-up with customers, and fully embrace the dealership’s sales system without cutting corners.

With a renewed sense of purpose, you develop disciplined work habits, understanding that every action must contribute to selling cars to ensure financial success. Your attitude returns to the enthusiasm and positivity of stage #1, and you approach your work with total awareness, unencumbered by fear of rejection.

Symptoms of Stage #4 include:

Achieving extremely high earnings.
Consistently high sales volume.
Eagerness to assist others.
Organizational and professional demeanor.
Growth in customer base, network, and referral system.
Strengthening of training and skills.
Excitement about work.
Opportunities for promotion.

In Conclusion

Navigating the stages of a car salesperson’s career is not a linear progression, and individuals may find themselves moving through these phases at varying speeds. By recognizing the signs and staying focused on growth and improvement, you can navigate the challenges of the profession while enjoying its rewards. Retail car sales offer a fulfilling and lucrative career path for those willing to invest in learning and self-development.

Utilizing Data’s Potential: Crucial Statistics Behind the Emergence of Video Marketing and Automation

The fusion of video marketing and automation within marketing strategies represents more than just a trend acknowledgment; it marks a fundamental change that improves how companies interact with their audience and streamline their processes. This paradigm shift not only transforms brand-audience interactions but also introduces heightened efficiency in marketing endeavors. Delving into the statistics reveals the profound impact and extensive opportunities these technologies offer, laying the groundwork for a deeper comprehension of their role in contemporary marketing strategies.

However, as previously discussed, measuring and analyzing Return on Investment (ROI) can often be perplexing due to the multitude of metrics to track. This complexity often leaves senior living marketing teams unsure of where to commence. Hence, I aim to present seven distinct ROI metrics that can assist your senior living community in fully leveraging the benefits provided by video marketing.

Automating Marketing Efforts: Enhancing Efficiency

As marketing automation technology advances, its influence on efficiency and strategic advantage becomes increasingly evident. Here are some notable findings:

Market Growth: The marketing automation market is forecasted to reach $13.71 billion by 2030, indicating a significant shift towards automated efficiency.

Wide Adoption: With 76% of companies integrating automation, its role in augmenting marketing strategies is undeniable, with 26% of non-adopters planning to incorporate it.

Email Automation: Email marketing stands out as the most automated channel, with 63% of marketers automating their email campaigns.

Strategic Edge: Marketers utilizing automation are 46% more likely to report having an effective marketing strategy.

Video Marketing: A Pivotal Engagement Tool

Video marketing has emerged as an indispensable asset in the digital landscape, captivating audiences and driving substantial business growth. Let’s explore the statistics showcasing its effectiveness:

Video Consumption: The majority of internet users engage with video content, spending approximately 33% of their online time watching videos, highlighting its dominance in digital content consumption.

Conversion Enhancement: Incorporating video on a landing page can amplify its conversion rate by up to 80%.

Social Media Influence: Social media posts featuring video content garner double the engagement compared to those with images alone.

Business Advancement: Companies embracing video marketing witness a 49% faster revenue growth rate compared to non-adopters.

Integrating Personalized Video and Email Automation for Amplified Marketing Impact

The integration of video marketing and email automation is increasingly pivotal for marketing teams, significantly enhancing engagement and efficiency. This essential transition, supported by statistics, underscores that for businesses striving to remain competitive and innovative, embracing these technologies is imperative.

As marketing continues to evolve, leveraging these tools to craft personalized, impactful campaigns will be crucial for effectively connecting with audiences and achieving superior outcomes.

21 Evidence Demonstrating the Effectiveness of Video Marketing

Welcome to the realm of personalized video marketing, where storytelling meets audience engagement. This article presents compelling statistics showcasing the unparalleled potential of video in elevating your brand. Uncover fascinating insights, concrete data, and the impact of personalized video. Embark on an exhilarating journey!

Explosive Growth Prospects: Did you know that 70% of non-video marketers intend to delve into online video marketing by 2023? This signals a clear shift towards video-centric marketing strategies in the future.

Global Video Dominance: With a staggering 3.1 billion individuals consuming online videos daily, your brand holds the capability to engage viewers across continents.

Influencing Buying Decisions: Videos wield significant influence over consumer behavior, with 64% of global customers making purchases after engaging with a brand’s social videos.

Preference for Short-form Content: A substantial 73% of users prefer short-form videos when learning about products or services, emphasizing the importance of concise and engaging content.

Compelling Persuasion: An impressive 78% of consumers attribute their purchasing decisions to video content, highlighting its ability to establish personal connections and sway audience perceptions.

Success in Customer Acquisition: An astounding 93% of companies have successfully acquired new customers through social media videos, indicating video’s effectiveness in building brand loyalty and conversion.

Conversion Rate Enhancement: Incorporating video on landing pages can boost conversion rates by an impressive 86%, showcasing its persuasive power in driving viewer actions.

Engaging Visual Experiences: Research indicates that 69% of people prefer video over text for learning about products or services, emphasizing the immersive nature of video content.

Instagram’s Marketing Impact: Instagram videos have revolutionized marketing strategies, with 88% of marketers reporting success on the platform. Leveraging visually compelling content can effectively captivate audiences and foster brand advocacy.

Rising Demand: The demand for brand videos is on the rise, with 91% of individuals expressing interest in more video content from brands in 2023.

Reduction in Support Queries: Video marketing has led to a 53% decrease in support queries for businesses, as videos serve as effective troubleshooting tools for customers.

Increased Website Engagement: Reports suggest an 87% increase in website dwell time due to video content, highlighting its ability to captivate audiences and drive engagement.

Brand Awareness Amplification: A notable 95% of businesses have witnessed improved brand awareness through video marketing efforts, underscoring its efficacy in leaving lasting impressions.

Facilitating Adoption: Convincing stakeholders about the value of video content is becoming easier, with 39% of marketers finding it simpler to advocate for video following its successful implementation in 2022.

Product Video Influence: Nearly half of online users search for product videos prior to making purchases, positioning videos as invaluable resources for informing and persuading potential customers.

Effectiveness of Demo Videos: Four out of five consumers find demo videos highly beneficial for understanding product capabilities, fostering confidence and excitement in potential buyers.

B2B Video Engagement: Video significantly influences the B2B purchasing process, with 70% of B2B customers consuming videos during their buying journey.

Organic Traffic Growth: Video marketing can boost organic traffic from search engines by an impressive 157%, offering unparalleled visibility and engagement opportunities.

Brand Discovery through Video: A significant portion of consumers (66%) actively seek video content to learn about brands, making video an essential tool for storytelling and brand positioning.

Social Media ROI: Video marketing on social platforms yields impressive returns, with 88% of video marketers satisfied with their efforts’ ROI on social media.

Massive Viewership Potential: The US boasts a massive digital video audience of 244.4 million, presenting a vast opportunity for brands to connect with and inspire viewers through compelling video content.

Unleashing the Potential of Video for Remote Apartment Leasing in Multifamily

Picture yourself as Lisa, a recent college graduate eager to start anew in a bustling city. As you plan your move, one obstacle looms large: finding an apartment sight unseen. With the constraints of distance and time, traditional in-person visits seem out of reach. But fear not, because video-powered sight-unseen leasing is here to revolutionize the rental process. Join us as we delve into the transformative world of video technology, reshaping how prospective tenants like Lisa explore properties remotely. Discover how video tours can offer a seamless and engaging rental experience.

Elevated Virtual Property Tours: Rethinking Traditional Visits

Conventional in-person property visits often entail scheduling conflicts and travel hassles, with the risk of viewing unsuitable properties. Yet, video tours provide an invaluable solution for remote exploration. These immersive tours offer a comprehensive glimpse into the property, showcasing each unit, amenities, and key features in a condensed format.

For Lisa, video tours mean she can swiftly evaluate an apartment’s suitability, minimizing the need for time-consuming in-person visits. It empowers her to make informed decisions conveniently from home, saving both time and energy.

Efficiency and Authenticity: Building Genuine Connections

Video-powered sight-unseen leasing not only benefits prospective tenants like Lisa but also leasing agents. By substituting in-person tours with video tours, leasing agents reclaim valuable time, enabling them to focus on other essential tasks. Yet, it goes beyond efficiency; videos present an opportunity to establish authentic connections with prospects.

When Lisa watches a video tour, she perceives a person’s voice, facial expressions, and body language, fostering empathy and trust in both the individuals and the brand behind the video. It’s more than a mere virtual tour; it’s a means of forging genuine connections that transcend traditional methods.

Consistent Engagement and Streamlined Processes: Harnessing Evergreen Content

Consider the power of evergreen content in the multifamily housing industry. Video-powered sight-unseen leasing empowers property managers to craft compelling videos that engage prospects and can be utilized repeatedly, offering numerous benefits:

Community Showcase: A timeless video can spotlight the multifamily community’s features, amenities, and unique selling points, serving as a consistent showcase and eliminating the need for repetitive in-person presentations.

Virtual Tours: High-quality videos showcasing model units or different floor plans enable prospects to explore the space and grasp the layout and design without scheduling in-person visits, significantly boosting interest.

Neighborhood Insights: Videos highlighting the surrounding neighborhood and its attractions provide valuable insights, generating excitement and anticipation for potential residents like Lisa.

Resident Endorsements: Testimonial videos from satisfied residents establish social proof, instill trust, and foster a sense of community, resonating with prospects seeking a new home.

FAQs and Application Guidance: Informative videos addressing frequently asked questions streamline the initial stages of the leasing process, offering clarity to prospects like Lisa while saving time for both property managers and potential tenants.

Unleashing the Potential of Timeless Video Content

In an era where content reigns supreme, cutting through the noise demands something exceptional. Amidst the deluge of information competing for your audience’s attention, the key lies in crafting content with lasting impact. Enter evergreen content – valuable material that maintains relevance over time, delivering enduring value. Not only does evergreen content establish your authority in the field, but it also possesses the prowess to captivate and engage your audience. And when it comes to perpetuity, video reigns supreme. Whether your aim is to showcase offerings, cultivate trust, or educate your clientele about your brand, evergreen video content stands as your ultimate ally. Let’s delve into the realm of crafting potent, enduring content that resonates with your audience.

Evergreen Content: Your Stealth Weapon for Showcasing Products or Services

Leveraging video to spotlight your products or services emerges as a potent marketing strategy, conserving both time and resources. Through a well-crafted video, you can demonstrate functionality, highlight unique features, and furnish valuable insights to potential clientele. According to a HubSpot survey, video creation proves the most time-efficient content format, with 45% of marketers attesting to its swift production. Crafting a single evergreen video yields a valuable marketing asset, sustaining engagement and education for your audience, promising a superior return on investment compared to other content types. This approach not only economizes time and finances but also allows you to divert focus to other business facets, as your video endeavors to allure and convert new patrons.

Allow Consumers to Immerse Themselves with Virtual Tour Videos

Offering virtual tours of your physical premises grants clients a firsthand experience of engaging with your brand, fostering trust and familiarity. According to Google, such tours can double interest in a business, rendering them a potent tool for driving engagement and conversions. By creating an evergreen virtual tour, you harness the potential of this formidable marketing strategy, reaping benefits for months or even years to come.

Building Trust through Video Testimonials and Expert Insights

Evergreen videos wield remarkable influence, enabling the showcasing of customer testimonials and expert interviews to cultivate trust and credibility among potential clientele. Testimonials from satisfied customers endorsing your products or services offer the social proof crucial for instilling confidence in prospective buyers. Conversely, interviews with industry luminaries discussing trends and best practices position your brand as a trusted authority, furnishing invaluable insights beneficial to both new and existing customers. These videos serve as a potent tool to demonstrate your business’s value proposition and establish your brand as a leader in the industry.

Expand Your FAQ Repository with Evergreen Video Content

Evergreen videos present a golden opportunity to craft a series of FAQs (frequently asked questions) videos addressing your customers’ most pressing queries regarding your offerings. These videos adeptly tackle common questions, furnish comprehensive answers, and educate your audience, preempting potential issues and providing clarity and assurance. Furthermore, such FAQs videos can alleviate customer support queries, affording your support team more time to focus on critical business areas. By harnessing evergreen content to craft FAQs videos, you bolster brand authority, enhance customer satisfaction

Here are the top indicators that you’re deeply connected to your vehicle

Are You Engaged in a Relationship with Your Vehicle?

In contemporary society, the connection between individuals and their cars can often surpass the utilitarian aspect of mere transportation. For many, a vehicle represents more than just a mode of getting from one place to another; it embodies a companion, a confidant, and a source of immense satisfaction and attachment.

This special bond can materialize in various ways, some of which may be more overt than others. In this insightful examination, we will delve into the top ten indications that your relationship with your car has evolved into something deeper, potentially signifying a genuine connection with your four-wheeled companion.

10 Signs You’re in a Relationship With Your Car

For numerous individuals, a car transcends its role as a conveyance and becomes a companion on life’s journey. It encompasses the adventures embarked upon, the moments shared, and the sentiment of having traversed more than just physical distances together.

This relationship can be as profound and intricate as any human connection, replete with instances of joy, exasperation, and profound emotional investment.

Curious to discern whether your bond with your vehicle has transformed into a heartfelt relationship? Continue reading to uncover the signs.

Personalizing Your Four-Wheeled Companion

Similar to how you wouldn’t simply refer to a loved one by their technical specifications, assigning a name to your vehicle is a definitive gesture of affection. Whether it’s “Bessie,” “The Beast,” or “Vroom Vroom Velma,” this act imbues your car with familial significance, elevating it from an inanimate object to a cherished member of your household.

Heartfelt Conversations in Transit

Engaging in one-sided dialogues with your car, whether it’s offering encouragement during challenging drives or tender apologies for unavoidable mishaps, is a clear testament to your emotional connection. Extra credit if you’ve ever expressed gratitude to your vehicle for ensuring your safe return home after a late night.

The Farewell Glance

Experiencing that lingering gaze back at your parked car, as you walk away, mirrors the wistful look exchanged between lovers, silently conveying an affectionate “until we meet again” sentiment.

Commemorating Anniversaries and Milestones

Marking your car’s “birthday” or celebrating mileage milestones aren’t merely acknowledgments of time or distance covered; they represent shared triumphs that fortify your bond, akin to remembering relationship anniversaries (minus the repercussions of forgetting).

Customization as Self-Expression

From distinctive rims to personalized seat covers reflecting your individuality, customizing your car is akin to dressing it up for a special occasion—a declaration that says, “You’re already perfect, but let’s infuse more of your essence into your appearance.”

The Car Wash Ritual: A Labor of Love

There’s an inherent ritualism in meticulously washing your car, extending beyond mere cleanliness. It symbolizes an act of nurturing, ensuring that your cherished vehicle radiates both externally and internally, even if rain is forecasted tomorrow.

Vigilance in Safeguarding Your Vehicle

Reacting to any harm inflicted upon your car with a protective instinct, akin to defending one’s honor, signifies a deep emotional attachment. The indignation reserved for bird droppings tarnishing a freshly cleaned surface is a testament to the depth of your affection.

Envisioning the Future With Four Wheels

Consistently integrating dreams of future escapades and adventures with your car signifies that it’s more than just a means of transportation—it’s a companion in life’s journey, integral to the experiences that lie ahead.

Your Car: A Trusty Confidant

Having shared in your moments of elation, frustration, and vulnerability, your car has become a steadfast listener, offering silent support during impassioned outbursts, tearful revelations, and spirited karaoke sessions. Such unwavering companionship embodies true camaraderie.

Unwavering Trust on the Road

Placing implicit trust in your vehicle to navigate through all manner of terrains and conditions isn’t solely a matter of mechanical reliability—it’s an emotional investment. Being behind the wheel instills a profound sense of belonging, affirming that you’re exactly where you’re meant to be.

Why This Year’s Spring Will Be Even Better: A New SUV from Subaru

Even as winter sets in, we’re eagerly anticipating the delights of spring. Increased sunshine. Gorgeous flowers. In addition, Subaru will introduce the all-new 2025 Subaru Forester in the spring of 2024. The greatest aspects of the outgoing customer favorite are retained in the sixth generation Forester, along with some fantastic new features. The recently concluded Los Angeles Auto Show served as the launchpad for the 2025 Subaru Forester.

Base, Premium, Sport, Limited, and Touring are the five trim levels that the 2025 Subaru Forester will come in at debut in the spring. Subaru claims that hybrid and Wilderness variants will come soon, maybe in a year or less.

Over 2.6 million Subaru Foresters have been sold in the United States, making it the company’s workhorse model. In its “First Look” review, MotorTrend.com stated that the 2025 Forester “looks compelling if you want a very well-rounded mainstream five-seat compact SUV.”

What’s fresh? A few highlights

revised Pleiades star cluster insignia and a new grille that draws attention to the sharp LED headlights are two of the stronger characteristics of the redesigned appearance.

Better performance and stability thanks to a 10% stiffer Subaru Global Platform, which the company claims will result in a quieter and more comfortable ride. Wider field of vision, improved control software, and an electric brake booster are all features of the most recent EyeSight® Driver Assist Technology version, which Subaru claims will “operate more smoothly and quickly and under a greater range of conditions than prior versions.”

New Emergency Stop Assist is available; if the driver ignores warnings, it will automatically stop the vehicle, activate the hazard lights, unlock the doors, and contact emergency services via SUBARU STARLINK®.

When the 2025 Forester pauses before accelerating ahead on an incline, Incline Start Assist prevents it from rolling backward.

A camera focused on the driver is used by the DriverFocus® Distraction Mitigation System (standard on Touring trim), which focuses on the driver and uses facial recognition software to identify signs of weariness and concentration deficits.

Improved, more supportive front seats—ventilated seats are available on the Touring model—that improve comfort while reducing tiredness.

updated climate control system that uses less fuel by focusing only on seats that are occupied rather than the full cabin.

Novel Hands-Free Capability A simple kick beneath the back bumper opens and closes the tailgate with ease thanks to the rear gate. The cargo space now has eight more tie-down points.

All trims save the Base have an 11.6-inch center-mounted Multimedia Plus system that makes it simple to access the vehicle’s climate control, radio, and other features. The base model has two 7.0-inch high-definition touchscreens.

A Few Guards

178 lb-feet of torque and 180 horsepower are produced by Subaru’s 2.5-liter BOXER® engine, which is paired to a continuously variable transmission. Upgraded trim levels come with power shifters and a manual mode.

Equivalent Drive All Wheels

Great head and leg room, 60-40 foldable rear seats that expand the carrying capacity to 74.4 cubic feet, and the industry-winning EyeSight® Driver Assist Technology are just a few of the features that have helped Subaru earn multiple Top Safety Pick+ ratings from the Insurance Institute for Highway Safety Standard. Keyless entry via a remote, power door locks, steering-responsive LED headlights with automatic high beam, tire pressure monitoring with individual wheel display, and welcome lighting. The 2025 Forester offers a lot more to love. There’s definitely something to anticipate. We will notify you when it is available for in-person viewing when you register for updates.

More Features Are Available for the Same Price on the 2024 Subaru Solterra

Who doesn’t enjoy receiving more for less money? Yes, we do!

Despite the fact that the all-electric Subuaru Solterra small SUV was only unveiled last year, the 2024 Solterra will include a number of noteworthy new features without going up in price.

The Solterra Upgrades for 2024

The improvements are intended to improve the comfort, safety, and agility of the Solterra at all three trim levels (Premium, Limited, and Touring).

Faster low-temperature charging and significantly better charging with the high-capacity lithium-ion battery—10%–80% in 35 minutes or fewer with an indication that indicates the projected charging time. You can use a Level 1 or Level 2 charger to charge at home.

Some of the new sophisticated driver assistance capabilities of Subaru EyeSight® are currently exclusive to the Solterra. Hands-free driving (with driver supervision required!) in stop-and-go traffic and at speeds under 25 mph, turning lanes by using the turn signal, the new Front Cross Traffic Alert feature that makes pulling into intersections safer, and the new DriverFocus® Distraction Mitigation System that guarantees attentiveness while driving are just a few of them.

Improved weather and terrain adaptation thanks to Dual-Function X-MODE®, which features Snow/Dirt and Deep Sow/Mud modes in addition to Active Cornering Assist and Vehicle Stability Control as standard features.

Regenerative braking system control is done via steering-wheel paddles.

Excellent, Superior, and Best

In addition to having the best-in-class 8.3 inches of ground clearance and 215 horsepower and 249 lb-ft of torque, the 2024 Subaru Solterra also comes with a number of trim levels that get increasingly more feature-rich.

The 8-inch touchscreen, 18-inch wheels, wireless Apple CarPlay® and Android AutoTM, AWD, SiriusXM satellite radio (four months free), Bluetooth connectivity, roof rails, and Subaru EyeSight® technologies are all included in the Premium Trim. With a free trial membership, SUBARU SOLTERRA CONNECTTM offers a number of vehicle services, including Wi-Fi, remote climate control, remote lock/unlock, and increased safety. Navigation via the cloud is optional.

The Limited Trim adds 20-inch wheels, a 12.3-inch high-resolution touchscreen, wireless smartphone charging, Bluetooth hands-free phone and streaming, premium audio from Harman Kardon® with 11 speakers, 10-way and 8-way power-adjustable front passenger seats, a power rear gate, a heated steering wheel, and more.

The Touring Trim includes unique exterior features such two-tone color combinations and a glass black hood accent, along with a panoramic glass moonroof with power shade, LED footwell lighting, ventilated front seats, a digital rearview mirror, a camera washer, and all-door smart key access.

Subaru has long taken great satisfaction in producing some of the safest automobiles available. An Insurance Institute for Highway Safety rating of Top Safety Pick+ was given to the current 2023 Solterra. The 2024 is very likely to receive the same grade if there are no design alterations.

Give Customers the Car-Buying Experience They Deserve by Using Unmatched Data

Providing a personalized and adaptable vehicle purchasing experience is essential to increasing the number of potential customers at your dealership and completing more sales. Customers want a distinctive, customized experience when purchasing a car, and prosperous dealerships are adjusting.

You and your customers both deserve better, therefore you don’t want to fall behind.

No partner in the sector can match the patented technology SimpSocial offers, which includes unique Automotive customer data. This enables you to anticipate each customer’s next step before they do, giving you the ability to:

Take each client on a unique purchasing trip.

Simplify every communication with adaptable, comprehensive solutions.

Locate consumers who are nine times more likely to make a purchase*.

How to Handle Issues with Your Brand-New Vehicle

It is common knowledge that doing some research on a used automobile is necessary before making a purchase. This research includes determining the car’s worth, mileage, and title as well as whether there are any problems on the outside or below.

But as a recent SimpSocial article pointed out, brand-new automobiles may sustain damage before being sold, so it’s crucial to look for issues before agreeing to a deal and taking a vehicle off the lot.

Let’s imagine, though, that you discover the damage only after you’ve returned home with the car. Here’s what to do in this circumstance.

What to do in the event that your new automobile has a problem

A lot relies on the kind of damage or flaw you discover in your brand-new automobile, when you discover it, and what your warranty covers. “All car manufacturers offer buyers a factory warranty on their [new] vehicles,” according to an article in automobile and Driver. The price of the warranty is included in the vehicle’s sale price. It’s probable that the dealership will try to upsell you on an extended warranty.

Mike Crossen, a technician at Consumer Reports’ Auto Test Center, cautions against the dealership trying to avoid taking care of the issue.

According to an article he wrote for Consumer Reports, “the dealership might try to have you run the work through your own insurance.”

Crossen emphasizes how critical it is to intervene in such circumstances as soon as you become aware of the harm. What he advises doing next is as follows:

Once you have images showing the damage, email them right away to the dealership.

You can email or text the photos to the salesperson you dealt with. “Even making the trip back to the dealership prior to sending the picture increases the car’s mileage and shifts more of the risk onto the customer,” adds Crossen.

Return the vehicle to the dealership ASAP.

Set up a time to return to the dealership as soon as you can after receiving the images. Make sure that the appropriate dealership personnel—such as the salesperson you collaborated with, their supervisor, etc.—see, recognize, and record the damage on their end while you are there.

Make careful to put everything down in paper.

Verbal assurances are not valid. Before you leave the dealership, ask to see a copy of the documentation (or “we-owe”) that details the damage and how they plan to replace it or reimburse you for it. In this manner, you can verify that they did not omit any information or misrepresent the circumstances, and if they did, they may immediately alter the documentation.

“If there’s no way to prove that the damage did not occur after you took the car, [the dealership] may not agree to fix the problem, but they may offer monetary compensation or a service department gift certificate in lieu of repair,” adds Crossen. Keep in mind that very little damage, such as a rock chip, could be better left unfixed because there’s a risk the freshly applied paint won’t match the original hue.

Crossen advises getting in touch with the manufacturer directly through their customer care line, outlining the problem with the dealership, and finding out what to do next if none of this resolves the issue.

Utilize Insights and Data to Give Your Customers More Personalization

Technology can’t be pieced together to provide you the whole consumer picture or the data you need to succeed in the modern marketplace. You require a solution that lets you boost profitability through departmental efficiency and produce next-level customer experiences. SimpSocial is a component of a potent suite of Cox Automotive products that support the alignment of operations, marketing, sales, and service at your dealership. An overview of some of the skills to ensure your success in the current market is provided below.

Make the Most of Your Data

You may discover shoppers who are 15 times more likely to buy* by using proprietary technology that combines first-party Cox Automotive behavioral data from Autotrader, Kelley Blue Book, and Dealer.com. With SimpSocial, you can help each customer through their unique purchasing journey by anticipating their next action before they do.

With SimpSocial’s digital sales solutions, you can locate in-market consumers with real-time analytics before they submit a lead. These capabilities include Connect Automotive Intelligence and Connect CRM. You may expedite the buying process, enhance the shopping experience, and meet customers where they are in the car-buying process.

Customize Each Customer Contact

A customized experience at a dealership is valued by 74% of customers. SimpSocial provides actionable consumer data, such as the make and model of interest, that enable you to provide each customer with a customized experience. With the help of this actionable consumer data, you can quickly and more effectively tailor the sales process by gaining a comprehensive insight of the interests and intents of your customers.

SimpSocial’s automotive marketing platform, which connects with Connect CRM, leverages cutting-edge data analytics to enable you to send 1:1 marketing messages that improve consumer engagement and provide individualized marketing experiences at scale.

Simplify the Purchase Process for Consumers

Isn’t the main goal ultimately to give customers a simple, convenient, and adaptable purchasing experience? Vinessa Virtual Assistant assists you in obtaining online leads after hours and answering customer inquiries around-the-clock. Vinessa has the ability to automate important sales processes, such as scheduling follow-up tasks, making appointments, and replying to customers by text and email. Salespeople may concentrate their efforts on customers who are prepared to buy at the same time.

Whether customers want to complete the transaction in-person, online, or in a mix, it is crucial to provide a linked, unified car-buying experience. However, a lot of customers have to start the negotiation process over each time they visit the dealership. Through connection with Accelerate My Deal, a Cox Automotive Digital Retailing technology that pulls online deal information straight into the CRM, Connect Desking accelerates the purchasing process.

Using GPT to Increase CRM Impact

Today’s businesses struggle with massive amounts of data, erratic markets, and changing customer tastes. OpenAI and Bard, two GPT-based technologies, can be useful. They have the ability to foresee market trends, sift through complicated data, and tailor communications with clients. In an ever-changing corporate environment, these cutting-edge AI technologies are essential for sustaining competitiveness and fostering development.

Using GPT to its full potential in CRM is revolutionary. With its attention-grabbing advertisements and automatic, individualized mailers, it transforms mundane jobs. Sales representatives may now auto-generate emails and meeting agendas, which will streamline their process. AI may also compile data from many sources to create knowledge articles, which enhances self-service and case resolution. GPT integration improves customer service and greatly reduces stress in CRM procedures. on service representatives and contact centers.

The GPT-Powered Product Features of SimpleCRM

Through the usage of GPT, SimpleCRM is able to improve the functionality of its CRM and provide users with outstanding value.

Sales Coach Powered by GPT

A breakthrough in the use of GPT-powered AI for sales enablement is SimpleCRM’s Sales Coach. Giving sales teams AI-assisted help gives them a significant competitive advantage in their sales processes. The features of this tool include the ability to do thorough risk and opportunity fit evaluations, recommend the optimal course of action based on the next best action, and calculate deal closing probability with high accuracy.

For each salesman, this sophisticated tool serves as a personal coach. It offers customized advice based on in-depth data analysis, which would normally take a lot of time and be difficult for people to do. The knowledge gained by this AI Teams are able to make data-driven decisions that are in line with their objectives and the demands of their customers when analysis is immediately applied to the sales process.

Sales teams who use Sales Coach so see enhanced efficacy and efficiency, which raises deal closure success rates all around. Businesses may create a sales environment that is both high-performing and robust to market volatility by providing its salespeople with such cutting-edge technologies.

Custom Knowledge Base Driven by GPT

Revolutionizing knowledge base interactions, the SimpleCRM GPT Bot leverages the power of Language Learning Models (LLMs). It can precisely understand user queries, retrieve pertinent information, and traverse through enormous amounts of documents with skill. This enables the bot to produce perceptive, appropriately contextualized replies that closely resemble human exchange.

This artificial intelligence (AI) driven bot automates the labor-intensive, usually manual process of finding and presenting information from extensive knowledge bases, elevating knowledge management to a new level. It does more than only locate and provide information. By taking on the difficult work of comprehending the context of questions, it improves the accuracy and relevancy of the information it offers.

Furthermore, with every engagement, the GPT Bot picks up new skills and modifications. Over time, this leads to steadily better response quality and higher levels of consumer satisfaction. It also scalable quickly, saving businesses the expense of hiring more staff to maintain high service levels during peak hours.

Organizations may greatly improve user experience, expedite information distribution, and improve customer support operations by putting SimpleCRM’s GPT Bot into action. This also frees workers from time-consuming and repetitive tasks.

GPT Support for Client Care

The introduction of GPT Assist for Customer Servicing marks a revolution in the field of customer assistance. By analyzing customer interactions in-depth, automating different aspects of communication, and offering intelligent recommendations for the next steps, this technology leverages the potential of sophisticated AI to help customer support professionals close cases faster.

Fundamentally, GPT Help turns inactive customer care workers into proactive issue solvers. This is accomplished by giving teams predictive information about possible client problems before they become more serious, allowing them to offer preventive remedies that raise customer happiness and foster customer confidence.

This AI-powered technology also makes support case triage more effective. The support staff can prioritize and manage cases more skillfully if they have a better understanding of the nature and urgency of each client concern. Furthermore, GPT Assist may automate repetitive contacts, freeing up human agents to work on intricate problems that call for human intervention.

It also provides a sophisticated capacity to comprehend and evaluate consumer interactions across a variety of media. Because it gives support personnel a complete picture of every client’s journey, this data is crucial because it enables them to customize their approach to meet the specific requirements and preferences of each individual customer.

By incorporating GPT Assist into their customer service operations, organizations may improve customer happiness and loyalty while also drastically increasing service efficiency and effectiveness. It also gives service agents additional authority, which enhances their duties effective and purposeful, raising employee satisfaction and lowering attrition rates. With these advantages, GPT Assist gives companies a strong way to stand out in a field that is getting more and more crowded.

The Path Ahead

The vital role that GPT plays in improving customer experiences and optimizing company processes is becoming more and more clear as we traverse the ever-changing CRM market. GPT’s improved capacity to produce content that appears human and deliver AI-driven support has revolutionized sales processes, marketing campaigns, and customer service procedures.

Standing firmly at the forefront of these developments, SimpleCRM is dedicated to creating ground-breaking solutions. It seeks to make the most of GPT’s capabilities in order to revolutionize CRM operations and continuously provide outstanding customer outcomes.

Furthermore, SimpleCRM understands how critical it is to be ahead of the curve in a world going digital. Businesses may adapt to changing consumer requirements, tailor customer interactions, and ultimately remain ahead of the competition by utilizing GPT technology.

Follow SimpleCRM’s journey during this exciting time of innovation driven by GPT. Keep up with the most recent advancements in CRM and AI, as well as product developments and market insights. With GPT’s robust AI capabilities, we are collectively ushering in a new era of CRM whereby unrealized potential is unlocked and boundaries are redefined.

Boost Sales and Service Performance by using CRM

Your sales staff should have an easier time with the correct CRM partner. It could be time to reassess your collaboration if you’re not reaching the ideal consumers and moving more cars. Tynan’s Auto Group in Aurora, Colorado was fast to observe a shift in workload from busywork to an increase in sales and repair orders for the group after partnering with SimpSocial CRM and Automotive Marketing Platform (AMP). The employees at Tynan’s Auto Group now have an easier time of things thanks to SimpSocial’s CRM and AMP.

Simple as opposed to task-overload

Recent studies show that the majority of car salespeople only work there for one to two years. For service managers and sales managers who are attempting to bring teams up to speed on marketing campaigns, appointment scheduling, and basic tech training, extremely rapid turnover can become a problem.

Tynan’s Auto Group finds that using SimpSocial CRM helps to keep task-management at a more realistic, simple level by streamlining staff processes. According to KateLynn Bregar, Sales Manager and Internet Sales Director, “SimpSocial helps our salespeople sell more cars via the automation with the customer base as well as the customized follow-up to be able to tailor the customer to where they’re at in the sales funnel.”

SimpSocial CRM improved prioritized the workload of the personnel handling lead follow-up and outreach by not overburdening them. The end effect was a staggering 36% increase in car sales over the previous year. Repair orders increased by 50% on the service side.

Give Automation the Heavy Lifting

In the end, if your staff members are overworked and overburdened with busywork, they become less engaged and content with their positions. The secret is to automate outreach to past and future clients while concentrating salespeople’s efforts on human outreach to in-market clients.

Thankfully, Tynan’s Auto Group was able to reduce the effort of the sales staff by utilizing Automated targeting and outreach when they collaborated with SimpSocial Automotive Marketing Platform. Bregar clarified, “It doesn’t overwhelm the salesperson with a ton of tasks that make it difficult to get through their day.” “We want them to identify the “hot list” and know which of their customers are prepared to make a purchase, as well as those consumers that have clients in their database who genuinely wish to be contacted.

In summary

The 2023 State of Automotive Hiring Report states that when salespeople were fulfilled in their employment, they were most devoted to their dealership. (And this extends beyond one’s pay.)

Your employees might have a better experience with the correct CRM partner. It can assist them in methodically increasing automobile sales while cutting down on the tiresome job that frequently causes attrition and a bad customer experience.

Utilize a CRM that Operates the Way You Do to Better Serve Your Customers

Providing a better customer experience is crucial, particularly in a market with fierce competition. It’s possible that your dealership has assembled a sizable client base, created effective marketing campaigns and messaging, and employed the best experts in the field. However, 88% of customers believe that their experience is just as important as your goods or services.

The Aurora, Colorado-based Tynan’s Auto Group has put a lot of effort into expanding its clientele. However, they realized they needed a flexible CRM partner that was prepared to work with them to fine-tune the experience as marketing campaign engagement started to decline.

Utilize VinSolutions CRM to Connect with Your Database

KateLynn Bregar, the sales manager at Tynan Auto Group, wanted a partner who could guide her team through the problems and changes they were facing. To assist the team in creating more focused campaigns, she looked for both strong CRM technology and in-depth knowledge of the automobile industry. VinSolutions CRM and Automotive Marketing Platform allowed Tynan’s Auto Group to better serve the individual car demands of its clients. Data-driven insights were supplied by Tynan’s Marketing Account Manager to direct the company’s communication plan.

“Let’s be real: CRMs do basically the same thing, but what VinSolutions is able to do is customize to the Tynan’s way,” says Bregar, explaining that cooperation with VinSolutions was necessary to make that happen.

The New Actuality: A Multifaceted and Adaptable Strategy for Sales and Service

Bregar claims that one of the most significant changes in recent years has been the conduct of customers who are reluctant or afraid to interact with the dealership face-to-face. Bregar says, “People prefer to be called, texted, or emailed rather than coming into the dealership.” The ability to provide a personalized experience that caters to your clients’ car and finance requirements, along with their individual preferences, enhances communication between your sales and service staff. VinSolutions assisted her team in sending timely, focused communications that addressed certain requirements, as opposed to overcommunicating. “VinSolutions provides a dynamic and varied approach to accomplish that in order to deliver information effectively and efficiently.”

In summary

It’s possible that the consumer has preconceived notions about what to anticipate from an automobile. The favorable tidings? The total car searching and purchasing process is becoming increasingly positive, according to 69% of customers. Better yet, dealers may overcome common deliverability issues and reach consumers with more timely and tailored communications when they work with the proper CRM vendor.

Seven Easy Steps to Simple Auto Marketing

Marketing is not an easy endeavor in the car sector. Dealers devote a large portion of their time and financial resources to creating marketing campaigns and content. Even with the greatest of intentions, it may be quite challenging to break through the clutter and establish a strong connection with the proper consumers.

It’s true that marketing for cars might seem like a high-risk, low-reward endeavor. Your sales staff will suffer if you are unable to provide the kind of shopping experience that modern vehicle purchasers need.

The good news is that you can get over the obstacles preventing you from executing a fully customized and successful marketing campaign at scale in a practical and calculated manner. The seven easy methods to marketing that will help you stand out are listed below.

1. Use a Marketing Account Manager to Increase Marketing Impact

Having an experienced partner that can keep you informed about the latest technological advancements and best practices makes it simpler to execute successful, captivating marketing campaigns. When you collaborate, the effect of your efforts to provide the appropriate material at the the appropriate moment and stick to your campaign’s plan.

2. Utilize Performance KPIs to Direct Your Advertising Approach

As soon as your marketing approach starts to fall short of your objectives, it’s important to make necessary adjustments. With the use of sophisticated reporting tools, your team can see performance from above and make necessary changes to messaging, audience, and marketing channels.

3. Simplify Your Processes to Increase Efficiency

With dashboards that gauge a campaign’s efficacy, integrated marketing platforms like Automotive Marketing Platform make campaign monitoring simple. You don’t have to waste time on ineffective initiatives anymore. You may make adjustments as you monitor the success of your marketing campaign with quicker access to data insights.

4. Customize, customize, customize!

Your marketing plan should take advantage of every chance to give customers unique, personalized experiences. Dealers using the Automotive Marketing Platform

5. Collaborate with a Supplier of Advanced Data Insights

There is terrible news for marketing teams that depend only on third-party data to locate, monitor, and connect with customers. Third-party data and web browsers are becoming less helpful and more controlled. Making ensuring that the data you have collected (first-party) and the data your vendors have provided (second-party) are dependable and easily available is more crucial than ever.

Assist reputable suppliers that have integrations with popular third-party consumer websites, such Autotrader and Kelley Blue Book from Cox Automotive. You may easily switch from third-party cookies to first- and second-party data without sacrificing the flexibility to customize your message and marketing strategy.

6. Make Your Marketing Processes Automated

Your marketing operations may be automated, so you can provide customers with individualized content without requiring manual management and execution of every stage. You can also be certain that you’re reaching the correct audience at the right moment because automated marketing content and scheduling are based on real-time data about every customer. Personalized car offers and incentives may be created with your CRM when your marketing solutions are integrated with reputable consumer websites like Autotrader and Kelley Blue Book.

7. Combine Your Marketing Technology and CRM to Get Results

Your sales staff will have more information to communicate with customers and complete deals when your marketing solution is integrated with your CRM. Not only does your sales staff have access to consumer data, but they can also view all customized marketing action that has been seen by every customer.

Robust connection across technologies enables your team to access real-time shopper data and activity right from the CRM customer record, saving you the trouble of checking both the CRM and an external marketing platform. It simplifies sales processes and enables your staff to discuss and complete jobs with more knowledge.

Slice Through the Background Sounds

It is feasible to have a successful marketing plan, and it is also easier than you may believe. Make your dealership stand out by utilizing the above-mentioned tactics and advice. Overcome the obstacles preventing you from moving forward and, at last, create a genuinely customized campaign that yields the desired outcomes.

Utilize Automotive Marketing Platform to reach clients more quickly and increase marketing ROI.

Take Up The Sales and Marketing Techniques Used by Today’s Most Profitable Dealers

Automobile dealers are a hardy bunch. These days, there aren’t many challenges to overcome—from low inventory and high car costs to margin compression. However, the most progressive dealers understand how to change and prosper.

One-size-fits-all marketing and sales methods are out of date as customer expectations and market conditions continue to evolve in favor of digital. Modern dealers are adjusting to provide the experiences that customers need as they desire customization.

What Operational Advancement Level Does Your Dealership Have?

Dealers can be divided into three primary types based on operational advance: forward-thinking, modern, and stagnant. Static dealers use more conventional methods for marketing and sales and have less access to technology. Contemporary Dealers still mostly rely on manual methods, but they do employ some digital technologies. Conversely, progressive dealers make use of cutting-edge technologies. Throughout the dealership, they make use of integrated data, automation, and car dealership software.

Not only are forward-thinking dealers more profitable, but they also possess more technological sophistication. Dealers that are forward-thinking employ data to put certain sales and marketing tactics into practice in order to grow their operations, bring in more clients, and handle leads more efficiently. The 2022 Cox Automotive Forward-Thinking Dealership Study really shows that forward-thinking dealers enjoy a 64% greater net profit than static dealers.

The Marketing Techniques Used by Forward-Moving Dealers

Forward-thinking dealers concentrate on four essential marketing skills: behavior analysis, lead management, content production, and service marketing. These capabilities help them increase customization and craft messages that speak to specific consumers.

Using Behavior Insights information from their vendor CRM or website to enhance personalization of marketing

Lead Management: Managing leads and communications with the CRM

Content development is the process of producing customized communications and advertising to draw in new customers and keep existing ones.

Service Marketing: Expanding service offerings by focusing on owners who did not make a dealership purchase

Dealers with a Forward-Looking Approach to Sales

The sales process is intricate, combining several front- and back-office operational skills into a single workflow. Innovative dealers concentrate on a handful of these features at a time to customize and expedite the sales process.

Operations at the Front Office

Vehicle Selection: Giving customers access to search filters or tools for configuring their vehicles

Value cars for trade-in Trade-in Vehicle Inspection: Examining automobiles for trade-in Trade-in Offers: Taking the initiative getting in touch with clients about trade-ins

Exchange Payoff: Repaying current debts for cars that are being traded in or satisfied by them

Give credit Making decisions: Assessing the creditworthiness of customers

Aftermarket and Menu: Giving clients search parameters or other shopping aids to help them look for aftermarket goods and services

Desking: The method of closing business

Compliance: Ensuring that all sales adhere to national and state laws governing consumer information and transactions.

Operations in the Back Office

Contracting/Document Management: A dealership’s approach to managing the last sales contract and document storage

Signing and vaulting: Final contracts, whether on paper or electronically, should be signed in a safe, dependable setting.

Title and Registration administration: How a dealership oversees and keeps track of car registration as well as the storage and administration of titles

Whatever sort of dealership you are now, you may get ready for the obstacles of the future. in methods that yield immediate benefits. Take up the tactics of progressive dealers to keep up with today’s consumers and conquer every sales and marketing obstacle.

Six Symptoms That Your Marketing Isn’t Helping

Marketing is a fast-paced industry. The strategies, methods, and technology that were successful a few years ago have been replaced by new ones that place an emphasis on customization. It’s now more about what your company can accomplish for your customers than it is about the business.

Conventional dealership marketing strategies are no longer effective, like as birthday cards and emails commemorating purchases. Customers of today demand that your dealership deliver genuine value at every turn. Customers expect marketing that is timely, relevant, and tailored to them.

If you don’t provide them what they anticipate, your potential for sales will be reduced. Does your dealership’s marketing achieve what customers anticipate, or does it get in the way of your goals? It’s not always simple to tell when there may be a issue.

Check out these six indicators that your marketing may be impeding your success, regardless of how well you believe your efforts are going or how much you know has to be improved.

1. Your marketing results are declining.

First, let’s address the most evident indication: a decline in marketing outcomes. Marketing is moving quite quickly, as is the technology that enables individualized client engagements. Any marketing staff at a dealership may find it challenging to stay on top of the many changes.

Falling behind the marketing curve frequently leads to fewer calls, less traffic, fewer unique clicks, and poor or deteriorating marketing outcomes from your website and digital advertising.

Reversing decreasing marketing performance requires identifying the real reason of the issue. Regardless of whether your technology, your messaging, how you’re spending your money, or a mix of these, pinpointing certain issues is an essential first step. When you don’t know what is underperforming, making changes—even broad ones—won’t likely help.

2. You’re Having Trouble Monitoring ROI

You may get a precise, data-driven picture of where you are and where you’re heading with a firm grasp of your marketing ROI. It can assist you in changing directions and determining the messages that engage customers the most. Regretfully, not knowing how well your marketing is doing or finding it tough to track might also be an indication that it’s holding you back.

Campaign tracking is difficult with non-integrated marketing platforms. It requires gathering data from dispersed systems and organizing and comparing data to determine marketing effectiveness.

When you streamline your auto dealership software and your marketing vendors, however, you also streamline your ability to monitor your marketing campaigns. You can quickly make changes to poor performing campaigns and make strategic marketing decisions across your entire business. Simplification of systems equals simplification of tracking marketing effectiveness.

3. You Have a Fragmented, Generic Marketing Approach

To truly personalize your marketing, you have to rely on tools and data to give you insights about your shoppers. If you have an incomplete view of your consumers, that is impossible to do. Without the right data, you’re forced to deliver disjointed, generic marketing. This type of marketing treats every consumer the same—sending the same standard messages into the universe, wishing for anything to stick.

Marketing communications that are not cohesive are frequently produced when several software packages from various providers are used. Although these many technologies and providers may be able to accomplish the task in a workaround, they are also quite costly and have poor data exchange and communication capabilities.

Streamlining your software tools is the answer to haphazard marketing. Find an automobile marketing solution that enables you to swiftly and effectively harness shopper data to customize marketing campaigns with timely and relevant content, as opposed to attempting to balance different marketing suppliers and technologies that don’t communicate to each other.

4. You Only Utilize Data from Third Parties

Third-party cookies are used by a lot of advertising technology these days to locate, follow, and connect with customers. However, several popular web browsers, such as Google’s well-known Chrome browser—have either ceased accepting third-party monitoring cookies or intend to do so.

Your marketing may soon run into problems if your automobile marketing solutions just use third-party cookies in place of your own first-party data. Furthermore, depending on third-party data means you’re passing up important chances to integrate online and in-store experiences and customize customer journeys—even before cookies become outdated.

Thankfully, there is a fix for this issue. The consumer information that your dealership has (first-party data) and the information provided by partners (second-party data) will increase in value as third-party data becomes more controlled and less helpful. By leveraging the information your dealership receives from its own customer interactions, you may target individual customers more successfully with tailored marketing messages.

To reach a broader population, you’ll want to partner with trusted vendors that integrate with highly visited third-party consumer sites, such as Kelley Blue Book and Autotrader. With a robust set of first- and second-party data, you can smoothly transition away from third-party cookies without losing the ability to personalize your message and marketing approach.

5. You Have to Manually Execute Everything Yourself

There’s no way around it; delivering the type of marketing that today’s consumers expect is complicated. Personalizing marketing requires using a variety of data and tools, and doing it all manually and on your own is often a painful experience—for you and your shoppers. If you’re executing all your marketing strategies manually, you’re likely missing out on opportunities to improve efficiency and return. The buddy of dealership marketers is automation. You can provide customers with dynamic, proactive, and tailored content by automating your marketing workflows and eliminating the need for manual step-by-step management and execution.

Additionally, you can be certain that you’re reaching the correct audience at the right moment since automated marketing content and scheduling are based on real-time data about every customer. Additionally, the optimal course of action for contacting your customers is already being followed up on.

Seek out suppliers who offer knowledgeable marketing assistance in addition to automation. An expert marketing account manager can assist make sure that your marketing is carried out in a way that complements your plan and can also keep you informed about developments and best practices in the field. in the field of technology.

You can devote more time to selling vehicles by letting your marketing account manager assist your dealership put the necessary tools in place, make the most of them, and make sure your marketing budget is being maximized.

6. There Is No Integration Between Your Marketing Solution and CRM

Your sales staff may be in the dark about what marketing consumers have viewed and interacted with if your dealer CRM and marketing solutions do not exchange data.

However, additional information is available to your sales staff to assist them engage with customers and complete transactions when your marketing system interfaces with your CRM. Your sales staff may view all customized marketing efforts that have been directed towards each individual customer, in addition to having access to shopper data. Robust connection across technologies allows your team to access real-time shopper data and activity right from the CRM customer record, saving you from having to check both the CRM and an external marketing platform. It simplifies sales processes and enables your staff to discuss and complete jobs with more knowledge.

Maximize the Impact of Your Marketing

Are you being held back by your marketing? Are all the telltale indications and symptoms indicating that your marketing strategy lacks integration and personalization? If yes, how can you use more individualized marketing messaging for every single customer to get back on the right track and increase profits?

You may get assistance from a marketing account manager and benefit from powerful data insights, automated processes, easy CRM connection, and a contemporary marketing solution. Delivering the appropriate message at the appropriate moment may effectively engage buyers.